Head of Service

JG Technical's client is seeking a Head of Service with expertise in Fire & Security. The ideal candidate will have a strong technical background and experience in managing service budgets, KPIs, and P&L to drive profitability. If you are an accomplished leader with a passion for delivering high–quality customer service and possess strong engineering knowledge, we want to hear from you.

Head of Service will lead the division to ensure high levels of customer service, consistent contract retention, technical compliance, and financial performance are achieved.

Key Responsibilities:

• Lead the Service South Division with full accountability for performance and results.
• Ensure all engineering delivery is technically competent and compliant with regulations and standards.
• Encourage collaboration, personal development, and progression among team members.
• Manage the division through key reports: Technical Operations Manager, Service Engineering Manager, and Service Desk Manager.
• Conduct regular performance reviews and set clear objectives for team members.
• Foster a collaborative and high–performance work environment.
• Take full ownership of the division's profit and loss.
• Report financial performance monthly.
• Implement key data metrics, KPIs, and efficiency monitoring strategies to drive profitability.
• Drive the department to meet or exceed agreed budget targets by managing costs, staff recruitment, sales margins, and operational efficiencies.
• Continuously improve service delivery processes and drive service improvements.
• Oversee the technical competence of the engineering team, ensuring continuous improvement and adherence to best practices.
• Lead or support divisional meetings.
• Attend high–level board meetings, reporting on divisional progress monthly against budgets and targets.
• Report to the Board of Directors.
• Mentor and guide the Technical Operations Manager, Service Engineering Manager, and Service Desk Manager.
• Be a visible senior leader within the business, supporting team members and making yourself available to support the whole team.

Skills and Competencies:

• Prior experience in a management/team leader role, with a proven track record in team management, financial target reporting, and leadership within a technical or service–oriented industry.
• Strong financial acumen with experience managing P&L.
• Excellent customer service and contract management skills.
• Adequate technical knowledge to understand engineering delivery requirements and compliance.