Business Analyst and Project Manager

Specific Accountabilities

The post holder is responsible for:

Change analysis – Gathering business analysis and mapping requirements for medium to large scale/value change projects

• Capture and mapping as is and to be requirements, analysing and correlating to identify the tasks required to ensure the resulting solution delivered by the project is fit for purpose and optimises business process
• Collaborate with business stakeholders to define change scope, goals, benefits, and deliverables that address the needs of the stakeholder and allow the configuration of a digital/technical solution
• Undertake business analysis to understand the current business model and propose new ways of working to optimise business processes
• Use data and process reviews to inform the requirements, underpin the proposals, and evidence the anticipated and realised benefits
• Identify or confirm with stakeholders if, and how well, their current systems and technology support their existing and any optimised business processes, including any significant perceived gaps
• Play back requirements, gaining agreement and approval from stakeholders.
• Deliver regular and clear communication about the impact of changes in a way that brings it to life for all stakeholders, maintaining buy–in and momentum
• Hand over for technical aspects with appropriate specifications
• Support the development of change frameworks and tools and apply these consistently.

Change Implementation – Project managing the delivery of the change for medium to large scale/value change projects

• Project manage the change ensuring that regular reviews and monitoring take place to ensure all steps of the end–to–end project delivery take place Manage UAT testing, including engaging with users to perform the UAT
• Prepare and deliver a robust project communication plan to support successful implementation.
• Report on project progress to agreed frequency to all agreed stakeholders
• Identify, assess, and mitigate risks using best practice risk and issue management
• Understand and apply the process for change management.

Management and leadership

• Identify processes, procedures, or events related to the area that could be improved and re–design processes to deliver the improvement
• Undertake risk and impact assessments within the area of responsibility and develop mitigating actions to ensure SLA and Council business objectives are met
• Ensure individual and team projects are well planned and delivered on time and budget
• Foster relationships with individuals and groups external to the unit (customers, suppliers, other digital and technology services staff) to develop a solid team orientation and ensure objectives are met
• Deploy, manage, and review the use and maintenance of the assets the team is responsible for
• Develop and maintain team technical specialisms

Leading people

• Participate in staff development, appraisal and training as appropriate, including continuous professional development.
• Build a culture of honesty, transparency, respect, trust & empowerment
• Foster a positive, non–judgemental team ethos
• Facilitate and continually improve inter–team relations, communication, and processes
• Mentor and develop team members
• Ensure adherence to staff policies and procedures

Managing resources

• Ensure adherence to resource policies and procedures
• Manage effectively to deliver the maximum possible within constrained financial and other resources

Managing performance of service

• Monitor and report on outcomes, and take action to deal with exceptions, problems, and unforeseen events in a timely manner
• Set targets, monitor performance, and manage resources in an efficient and effective manner
• Ensure timely, clear, and concise communications are sent out to staff, and any other parts of the service regarding any developments, improvements, problems, or outages which may affect them
• Contribute to team business continuity plans, to ensure continued operation of the service in the event of any physical, technical, or environmental disaster
• Ensure that any risks are identified, reported, and mitigated to the Business Change Manager.
• Contribute to policies and guidelines to ensure that systems are used effectively and that the Council, the Council's staff, and any information the Council is responsible for maintaining is not put at risk

Connect2Dudley, part of Dudley Metropolitan Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.