Director of Customer Delivery

The salary for this role is up to GBP114,404 per annum for working 36 hours per week.

We are looking for an outstanding Director to join the council and lead the delivery and ongoing improvement of our high public profile universal services for residents. With 52 libraries and the registration of over 18,000 births a year, we have some of the largest and highest volume services of any local authority in the country.

In this role, you will have the opportunity to set the strategic direction for our services and ensure that they deliver the highest quality of customer experience whilst meeting statutory, regulatory, and wider requirements. You will champion our approach to customer and communities, and use customer data and insights to drive operational efficiency and effectiveness.

At Surrey County Council, we believe in the power of collaboration and teamwork. As the Director of Customer Delivery, you will have the support of a dedicated and talented team who share your passion for customer service and transformation.

You will work closely with colleagues across the organisation to drive the design, engagement, delivery, and embedding of our customer operating model. You will also have the chance to support the overall shift in the relationship the council has with its residents from 'doing to' to 'doing with', enabling communities to drive local action. You will collaborate with external partners and stakeholders to position and connect our operational services to deliver wider organisational objectives including greener futures, economic growth, and tackling health inequalities; ultimately positively impacting our residents and communities.

To succeed in this role, you will need a successful track record of delivering high volume and high profile customer–focused services and of meeting statutory and regulatory requirements. You will be a strategic thinker with excellent communication and stakeholder management skills.

This is a fantastic opportunity to join our team and make a real difference to the lives of our residents. If you are ready to take on this challenge, we would love to hear from you!

Additional Information

The job advert closes at 23:59 on Sunday 4th June 2023.

Technical interviews will take place during the weeks beginning 5th June or 12th June. Candidates who are progressed to the next stage will be invited to a second assessment to take place during the weeks beginning 26th June or 3rd July. A final interview will be held with Members during the month of July.

This role is open to hybrid working and we'd welcome a conversation on what this may look like for you.

This post has been designated as a politically restricted post in accordance with the Local Government and Housing Act 1989.

Benefits

• 26 days' holiday, rising to 28 days after 2 years' service
• Option to buy up to 10 days' additional holiday
• A generous local government salary related pension
• Employee Assistance Programme
• My Staff Shop/shopping discounts

For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.