Head of e-commerce

Head of e–commerce – Outside IR35

Manchester (Hybrid Working)

3 Month Contract

Competitive Day Rate

Cast UK are supporting a prestigious client with the recruitment process of a Head of e–commerce to join the team on an initial 3–month contract. This is an exciting opportunity to work with a dynamic and passionate team, to lead and deliver a customer–focused omnichannel strategy.

The successful candidate will be responsible for leading the development and implementation of our omnichannel strategy, ensuring we deliver a seamless customer experience across all channels, including web, mobile, social media, email, and in–store. You will be responsible for managing a team of customer experience professionals, working closely with them to ensure we deliver a best–in–class experience for our customers.

Key Responsibilities:

• Develop and implement an omnichannel strategy that delivers a seamless and consistent customer experience across all channels
• Work closely with the wider team to ensure the strategy is aligned with the overall business objectives
• Lead and manage a team of customer experience professionals, providing guidance and support to ensure they deliver against their objectives
• Continuously review and refine our omnichannel strategy, using data and analytics to identify areas for improvement
• Collaborate with key stakeholders to ensure our customer experience is aligned with our brand values and mission
• Stay up–to–date with industry trends and best practices, sharing insights and knowledge with the wider team

Key Skills and Experience:

• Proven experience as a Head of Omnichannel/e–commerce or similar role
• Strong experience in developing and implementing an omnichannel strategy
• Experience managing a team of customer experience professionals
• Strong analytical and problem–solving skills, with the ability to use data and analytics to drive decision–making
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with key stakeholders
• A passion for delivering exceptional customer experiences

Renumeration:

Competitive Day Rate

Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK and a complete list of all of our current vacancies, please visit (url removed)