Partner Support Advisor

Role: Partner Support Advisor

Location: Stonehouse, Gloucestershire

Competitive Salary: GBP21,500

Fantastic Hours: Mon – Fri, 9am – 5:30pm

The task at hand: We are looking for a fantastic Partner Support Advisor to provide front line service to support our Partner Operations Help Desk which intern plays a vital role in the success of Onecom Partners.

You'll be great in this role if:

– You're an strong communicator with excellent attention to detail and accuracy
– You can empathise with customers and have a naturally helpful attitude
– You're a problem solver who is well organised and methodical
– You're IT literate and have a desire to learn and improve
– You can work independently, on your own initiative as well as part of a team
– You have tons of enthusiasm, self–motivation & a willingness to operate flexibly
– You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels
– You understand the need for diligence with reporting and can identify any risk areas

What you ll be busy doing:
– Answering and responding to Partners via telephone or email
– Handle and resolve customer complaints in a calm polite manner
– Completion of routine administrative duties
– Liaising with multiple departments to process orders, applications, and requests
– Monitor and report on business impacting issues relating to key accounts
– Liaising with internal and external auditors and dealing with irregularities as they arise
– Work on several tasks at once and prioritise own workload as operationally required

Onecom Perks and Benefits:
Agile working: Enabling our people to work where they work best, using our Agile Working Policy
Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
Birthday Break: Day off for your birthday, during your birthday month
MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
Electric Car Scheme: Purchase a brand–new electric car through our EV Scheme
Wellbeing: Discounted Gym membership, free online workouts, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye–care vouchers, Financial Wellbeing support
Pension: We offer 9% combined pension contribution
Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
Rewards: Quarterly employee reward programme and annual awards
Discounts: Discounts on tech + 3000 retailers through our Onecom Extras portal
Referral Incentive: You ll receive a bonus for each successful friend or family member you refer
Socials: Work hard and play hard with our all–expenses paid company events and parties
Foundation: Get involved in fundraising activities and events for our Charity partners
Academy: Limitless professional development with access to our in–house training academy

Who we are

Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally.

We ve built an award–winning team of 650+ ambitious, inspiring and innovative individuals.

We re driven by our pride in our brand and our dedication to create a market–leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now.

Equity, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make–up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.

Notice to Recruitment Agencies

Onecom operates a direct sourcing model and does not accept speculative CVs