CRM Technical Project Manager

We have an exciting opportunity for a CRM Technical Project Manager to join our multi–award–winning client.

This is a hybrid working role and the CRM Technical Project Manager can work from home for 80% of the week. This is a 1–year fixed term contract. My client has offices in Borehamwood and Farringdon, London.

My client is a very well–known brand, they have won several awards for Best places to work due to their benefits and culture. They also have a rating of 4.5/5 stars on Glassdoor!

MFK Recruitment has successfully recruited 4 candidates to this company in the past 2 years, all 4 individuals are still with them and enjoying their roles!

First a bit about the role:

We re looking for a technical minded experienced CRM aficionado, is this you?

Working for the biggest (and best) company in their industry, you ll be able to get your hands dirty building out new projects from the ground up, managing a variety of platforms, optimising journeys, testing new incentives, retention initiatives and loyalty programmes.

This is a role for a self–starter, there is plenty of scope for you to decide on your own direction within a wide–ranging set of core objectives.

A bit more about the CRM Technical Project Manager role:

• Manage our core CRM platforms and relationships (Email, Push, Personalisation etc.) ensuring scalability for future growth
• Help build out and perfect new customer and recipient journeys
• Setup a loyalty program and retention initiatives
• Manage, optimise and build out our triggered communications
• Provide in–depth reporting and analysis
• Test, test and test some more
• Feed in new data, optimise and QA existing data
• Profile our customers to find new insights and better ways of working
• Work with our DPO to keep everything we do legal
• Troubleshoot and resolve issues and bugs

And now about you:

• 5+ years of CRM experience with a focus on email
• Experience with JOINs, APIs, data structure setup etc.
• Knowledge of HTML/CSS (some knowledge of other coding languages preferable)
• Experience working and reporting with large datasets
• Project management experience
• History of technical problem solving
• Knowledge of Cheetah Digital & Fresh Relevance a plus

Delivering happiness with their benefits

• Flexible & Remote working
• 25 days annual leave (excl public holidays), holidays increase by 1 day per year and goes up to a max of 30 days a year (excl public holidays).
• A generous, company–matched pension scheme.
• Free Private Health Insurance.
• Trained in–house Mental Health First Aiders.
• employee wellbeing program, in addition to a host of various wellbeing–related benefits at the office (breakfast/fruit days, games room,a relaxation room etc).
• Charity match funding & up to 6 days volunteering days per year.
• Experience vouchers to treat yourself for every work anniversary that you have with us.
• Lifestyle benefits, shopping perks & freebies through Perkbox.
• Training and development programs.