Project Manager

About the role:

An exciting opportunity has arisen within our expanding and dedicated Projects team, this is a full time permanent position offering an immediate start. The Project Manager will be offering support to the business and the technical team. This role undertakes a wide variety of tasks and responsibilities in a number of different ways in order to ensure the smooth running of both large projects and day–to–day tasks.

You will be responsible for:

• Managing customer projects through the use of in–house tools and processes
• Manage risks and limit exposure as projects are delivered
• Capture issues for escalation to internal and external project teams
• Communication with customer project managers
• Defining and following project scope and ensuring that any changes to this scope are captured and discussed
• Streamlining workflow and processes between departments to improve communication, decrease turnaround time of projects and establish roles and responsibilities for each stage
• Manage, monitor and improve performance of the companies' interaction between departments and end customers on project delivery
• Generate internal and external reports as required to show how the team is improving project delivery and the customer relationship, such that Sales staff project administration is lowered and the opportunities for them to acquire more business are improved
• Report generation for Quarterly Business Reviews for customers
• Proactive notification of Contract and Support renewal to Sales Staff and Customers
• Assist with the Bids and Tenders function to provide administrative support in delivery of high quality responses, proactive notification to sales staff of new opportunities, and support bids for new Frameworks
• Offer administrative support where necessary with the production and updating of contracts for all departments in the company as may be reasonably required
• Assist with the generation of utilization reports for staff and company resources to support growth in departments as required by Directors.
• File and retrieve documents and reference materials such as contracts or agreements
• Conduct research, collect and analyse data to prepare reports and documents as requested

Key Skills:

• Driving a project to a satisfactory conclusion and keeping the delivery within pre–scoped boundaries.
• Identify risks and issues within a project environment and mitigating and escalating them appropriately.
• Strong Office skills, including using Word to produce reports and Excel to gather and review data
• Comfortable in a fast paced technical environment, and willing to learn new technologies
• Familiar with the terminology of PRINCE2 project manager, although qualification is not necessarily required
• Capable of working around challenges and blocks to continually deliver customer satisfaction
• Experience of a tech environment (ISP, Datacenters) would be beneficial
• Experience of Autotask would be beneficial

Why Academia?

Academia are a rapidly growing Technology company with a strong footprint in the educational space. We specialise in supplying software, IT hardware, training and managed service solutions to both public and private sectors.

Established in 2003, we employ over 180 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over GBP100m. Our growing customer base means we have now worked with every single university in the UK. Furthermore, as Ranked supplier on many national frameworks, we are growing our provision more so to strengthen our position as a leading educational supplier.

Within the Academia Technology Group, we also have Charterhouse Muller (our recycling and repurposing company) as well as a new acquisition of Vital York (an MSP in York). We were acquired by Strive Capital in September of 2020, who have provided further support and financial strength to the company.

Benefits

• Gym membership contribution
• Health Cash Plan
• Increased annual leave with length of service
• Free annual leave on your birthday
• Length of service bonus
• Flexible working hours
• Hybrid working
• Free Will Writing service
• Borrow my doggie membership
• Life Insurance
• And much more