Head of Operations
- Recruiter
- Optima UK Inc Ltd
- Location
-
Leicester
East Midlands RegionUnited Kingdom
- Salary
- Competitive
- Posted
- 09 Dec 2022
- Closes
- 10 Dec 2022
- Job Title
- Accountant
- Category
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
The Role:
Drive the day to day running of the organisation's operational functions, supporting the CEO of Employee Services in delivering the businesses key goals.
Responsible for multiple functions including (Engagement, Sales Support, Onboarding, Customer Experience, Payroll and Pensions – with 5 direct reports plus multiple indirect reports.
Support the SMT and Line Managers with development and implementation of the overall business strategy.
Main Duties and Responsibilities
Understand the full offering and processes, to identify business development opportunities within the existing client base.
Work closely with the Engagement Manager to drive employee engagement across all clients, and to ensure service delivery consistently meets and exceeds customer expectations.
Promote and lead on a culture of continuous improvement across the business.
Create, manage, and improve internal standard operating practices.
Organising and taking high level internal and external meetings where necessary.
Manage relationships with suppliers, clients, partners, and other stakeholders.
Being an escalation point for client queries and issues.
Managing the budget for the Operational function.
Ensure compliance with all relevant operational regulations.
Drive the development of a positive internal culture that retains key employees and encourage their professional development.
Increase departmental effectiveness, engagement, and accountability by communicating values, strategies, and objectives.
Support direct reports with regular performance management such as appraisals and performance reviews.
Recruit, develop and retain key staff to help drive operational efficiencies and meet business goals.
The Candidate:
Senior Manager with operational experience.
Organisational skills – time management and the ability to prioritise competing demands are key.
Communication skills – ability to communicate across the business at all levels.
Excellent communication at all levels.
Trust, honesty and integrity – as a key member of the team, you will form part of the SLT and interface with key internal and external stakeholders.
Flexibility and Adaptability – given the nature of Growth Partners, you must be willing to adapt and be flexible to all situations
Problem solving and solutions–oriented mindset
Attention to detail and accuracy
Computer literate (MS Office, Word, Excel, Outlook)
ESSENTIAL SKILLS/KNOWLEDGE & EXPEREINCE
Minimum 4 years senior management experience
Experience managing multiple functions at the same time
Strong communication skills
Identifiable operational experience
Confident working with a variety of key stakeholders
Budget management experience
Experience integrating SaaS solutions
DESIRABLE
Degree level education
Project management experience
First hand experience of Sales and Marketing, Commercial Revenue Generation, Customer Services and Operational roles
Commercial awareness and a thorough understanding of the competitive environment
Strategic experience relating to driving operational efficiencies
Experience championing employee engagement and culture
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