Lead Project Manager

• Job Role: Lead Project Manager
• Grade: E
• Function: Change
• Location: Barnwood, Bristol, Edinburgh, London, Sheldon, Sunderland
• Closing Date: 18th Nov 2022

At TSB, we believe businesses need to reflect the communities they serve. This is why we have a long–term commitment to diversity and inclusion.

It's important to us to make sure we bring the best talent to our business, regardless of characteristics such as race, gender, disability, sexual orientation or social background. Our focus on diversity and inclusion is a key part of how we support and develop the people who work here. It helps us build a stronger culture where no matter what background you come from you feel valued and confident in bringing your whole self to work.

We're looking someone who is passionate about Change Delivery and can deliver GBP2m+ changes covering all areas of the bank including contact centre / telephony.

We have an exciting opportunity for a talented and enthusiastic individual to join the TSB Change Team as a Lead Project Manager. We are looking for someone with demonstrable experience of leading delivery within a Financial Services environment with a particular focus on contact centre / telephony change.

The Lead Project Manager will control the delivery of projects or workstreams ensuring delivery to agreed business plans within cost, quality and timescale, ensuring that the benefits identified in the business case are realised. An awareness of agile principles would be desirable as collaboration with partners to continually improve agile activities is required.

You can be based at any of our UK offices, however, will work flexibly between home and our office. If working remotely is new to you, don't worry, we'll give you the support and equipment you need to get step up, including a company laptop. In return we ask that you have a suitable environment to work without distraction and a consistent internet connection (download speed – 10 mbps; upload speed – 3mbps).

What we need today

We'd love our Lead Project Manager to have these skills and experience:

• Banking and technology savvy with an aptitude to bridge the gap between business and IT to deliver pragmatic, cost effective solutions.
• Manage a diverse number of third–party stakeholders.
• Manage the execution of a number of change projects with a combined value of GBP0.5m+ using a standardised delivery methodology.
• Engage with a diverse group of stakeholders to influence direction of projects to meet the project deliverables including the ability to complete status reports for Leadership team / Stakeholders up to director–level.
• Use both Agile and Waterfall project methodologies to control, manage and monitor project timescales and budgets, escalating to overcome delays, difficulties or cost variances.
• Manage self and team to ensure adherence to TSB risk and compliance policies and relevant external regulatory frameworks.
• Contribute to the development and achievement of business plans and strategic goals
• Develop an internal network to influence and support the delivery of projects.

What we need tomorrow

We know it takes more than just skills and experience. So, we want our Lead Project Manager to:

• Possess the ambition to develop a fulfilling career at TSB
• Collaborate with all partners in TSB to continually improve all agile activities
• Be recognised by your stakeholders as someone who will provide fantastic support
• Manage and motivate a high performing team, developing colleagues through stretching objectives, feedback and coaching, contributing to their development and providing ongoing support.
• Display accountable behaviours and values – things happen because of you

So if this sounds right up your street, come and join our team. We make things happen!

We are TSB. Life Made More.

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background . Diverse teams are what helps us deliver Money Confidence. For everyone, Every day.

Did our job advert catch you eye, but you don't meet all the requirements? Don't let that put you off. If you meet some of the requirements and have an open curious mindset, we'd love to hear from you.