Business Analyst

We have an exciting Business Analyst opportunity within our Dunstable head office. You will be working on a variety of projects from small scale quick wins to multi–million pound projects to help follow a strategic roadmap to support business change over mid and long–term horizons.

We are the UK's leading hospitality company, a FTSE 100 organisation with over 35,000 employees worldwide, and for the last 10 years running have been recognised as a 'Top Employer' by the Top Employers Institute. Owning successful brands such as Premier Inn, we have over 850 hotels – which is over 80,000 bedrooms – across the UK, Germany and the Middle .We're also proud to own over 420 restaurants across the UK including Beefeater and our newer brands Bar + Block and Cookhouse & Pub. With exciting plans to innovate and grow our core UK and international business, we're always keeping our customers at the heart of what we do and there has never been a more exciting time to join Whitbread!

What you will be doing

• Establish relationships with customers by being proactive, displaying in depth knowledge of their business processes and supporting the development and implementation of business solutions
• Interfaces regularly with business stakeholders/product owners to guide project direction, system change priorities and business objectives.
• Work with key stakeholders to define benefits associated with specific change initiatives and ensure these are measurable
• Lead requirements elicitation sessions, stakeholder interviews, group sessions, user observations and/or use other techniques to identify business need or requirement with stakeholders of all levels
• Replay the requirements to all stakeholders at both a strategic and operational level
• Translate user requirements into functional/data specifications according to standard templates, using natural language
• Work closely with technical and development teams to ensure solutions are "fit for purpose" and meet users requirements and satisfaction

What we are looking for:

• Excellent knowledge of requirements gathering processes and proven analysis and problem–solving techniques
• Experience in managing relationships between external partners and business stakeholders
• Exceptional communication & influencing skills with a strong customer focus
• Proven experience of successfully facilitating workshops with business leads and external vendors, with the confidence to challenge
• Exposure to a variety of development methodologies and techniques, both Waterfall and Agile
• Ability to focus on individual tasks, but with the confidence to ask for help when required