Technical Services - Estates Project Director

Technical Services – Estates Project Director – 12 Month Contract

The Technical Services – Estates Project Director will report directly to the Managing Director and will be accountable for the roll out of a centralised Helpdesk function and amalgamating a national portfolio of large student accommodation buildings.

Client Details

Our Client is a real estate and property investment trust and provider of on–campus residential and academic infrastructure. They have over 30,000 units in operation or under construction through long–term partnerships with UK universities. You will be based nationally due to the nature of the role and operating within their London head office twice weekly.

Description

Technical Services – Estates Project Director – 12 Month Contract

Responsibilities

Deliverables

• To create a blueprint of a Facilities Helpdesk function that can be utilised nationally
• Impliment strategic changes across the national portfolio to be able to support the centralised facilities helpesk function
• Design and integrate the infrastructure needed to effectively roll out a helpdesk function
• Coordinate the nationalisation of a disjointed regional portfolio and align the operations of each site to be working in union with the national focuses and strategies.
• Monitor progress of mobilisation plan and communicate with key business stakeholders to an agreed frequency
• Prepare regular internal reports for key business stakeholders identifying current and potential risk and opportunities
• Closely liaise with key stakeholders to ensure alignment of client values and behaviours.
• Manage the Project plan ensuring monthly milestones at met and reported on to the Operations Committee.
• Create new operating model and organisational design.

System

• Review existing business model and identify gaps in process and performance with a plan for each site.
• Prepare all process flows for centralisation of CAFM helpdesk including but not limited to:
• SLAs against sites for CAFM integration
• Work flow process for call logging, Job allocation, out of hours operations
• Competency matrix
• Scheduling for reactive works
• Suppliers work flow
• To ensure the national CAFM system is aligned
• Understand existing requirements at each site and produce individual plans that are then transformed into a regional plan.

Profile

Technical Services – Estates Project Director

Criteria

• Experience of successfully delivering and mobilising a national facilities Helpdesk Function
• Experience of managing a National Facilities Helpdesk
• Managed TFM funtions across a national portfolio
• Ability to create a Programme of works and managing large transformation projects
• Strong project management experience
• Ability to report against progress road maps and key performance indicators
• Effective and competent presenter and communicator at all levels
• The ability to communicate clearly both verbally and in writing with all levels within the organisation.
• Intuitive communicator who is able to interact effectively with diversely skilled colleagues, external consultants, and stakeholders.

Job Offer

The successful candidate will receive a competitive salary of up to 95,000 with bonus contributing to up to 100,000 total package along with a great company benefits package including generous annual leave and pension. You will be required to travel nationally for this role.