Account Director
- Recruiter
- SBFM Ltd
- Location
-
Leeds
Yorkshire and the HumberUnited Kingdom
- Salary
- Competitive
- Posted
- 05 Dec 2022
- Closes
- 07 Dec 2022
- Job Title
- Associate Director
- Category
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
About The Role
General
Job Title:
Department:
Reporting to:
Place of Work:
Account Director
Operations
Operations Director
Field based
Job Purpose
To enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within budgets.
Major Accountabilities
To demonstrate the SBFM values and lead by example at all times.
To build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.
To ensure all regions are delivering operational excellence within site budgets and structures.
To ensure effective team–working through structured meeting disciplines allowing for business reviews and clear communication cascades.
To proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.
To identify ways to improve the P&L through innovation, productivity and continuous improvement
To adhere to all company processes, policies and procedures and ensure 'brilliant' operating disciplines are embedded in the field at all levels.
To coach and develop teams to manage their people 'brilliantly well'.
To build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.
To translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.
To identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.
To develop a solid understanding of the market place and competition in order to identify areas for commercial growth.
To build relationship networks internally and externally to engage and influence others in order to 'make things happen' effectively and professionally.
To professional represent and champion the operational division of the business in any internal or external working groups and forums.
To deliver presentations to the Executive team as and when required.
Key Relationships
Customers – regional teams
Operational Support Managers
Area Managers
SiteIn Store team members
Executive team
Head office support functions
Job Dimensions
Full accountability for all lines on the P&L
Remote team of Area Managers
Behavioural Competencies
Competency
Level 5
Customer Focus
Demonstrates commitment to continual improvement of customer service standard
Anticipates and plans for future customers' needs (internal & external)
Defines appropriate levels of service
Pushes boundaries to customer service
Driving Results
Builds a results orientated culture
Demonstrates commitment to achieving organisational success
Uses knowledge to guide strategy and set budgets
Facilitates a culture of learning and continual development
Leads by example
Translates a long term vision into step–by–step plans
Creates an open environment which encourages open and honest feedback
Understands and manages their team's impact on the wider business
Teamwork
Seeks to proactively remove barriers to effective team working
Seeks opportunity for alignment across the business
Builds a motivational and supportive team working culture
Manages succession planning effectively to ensure there are team members ready to apply for key positions in the Company
Communicating Effectively
Negotiates with others both internally and externally to reach a mutually beneficial outcome
Influences decision makers at all levels internally and externally
Communicates effectively to work through complexand sensitive issues
Communicates clearly and openly in a manner that motivates others
Managing Change
Drives and influences change within own area and the wider business
Facilitates creativity and innovation
Drives and models new behaviours
Takes appropriate risks and evaluates trials or initiatives effectively and shares outcomes with the wider business
Role Requirements:
Understanding of and proven experience in delivering a P&L account
Previous Service delivery experience (ideally in a multi–site environment)
Experience of managing a large remote team
Other responsibilities:
To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
To comply with the requirements of the Data Protection Act.
To comply with the company's policies on equal opportunities.
NB: This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments.
About Us
Our Company is one of the UK's leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.
We are transforming the commercial cleaning space, combining pioneering future–fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.
General
Job Title:
Department:
Reporting to:
Place of Work:
Account Director
Operations
Operations Director
Field based
Job Purpose
To enable the business to be the leading provider of cleaning and FM services by delivering outstanding standards and service within budgets.
Major Accountabilities
To demonstrate the SBFM values and lead by example at all times.
To build relationships with customers at senior levels to instil confidence and trust in SBFM and ensure open dialogue when necessary regarding any operational issues.
To ensure all regions are delivering operational excellence within site budgets and structures.
To ensure effective team–working through structured meeting disciplines allowing for business reviews and clear communication cascades.
To proactively review, manage and deliver the profit and loss for the division reporting and explaining any variations, supported by the relevant action plan(s) for resolution.
To identify ways to improve the P&L through innovation, productivity and continuous improvement
To adhere to all company processes, policies and procedures and ensure 'brilliant' operating disciplines are embedded in the field at all levels.
To coach and develop teams to manage their people 'brilliantly well'.
To build a culture of identifying and developing internal talent, creating a strong succession pipeline for future vacancies.
To translate the company vision into regional plans and objectives ensuring understanding of expectations and measurement.
To identify and maximise opportunities for continuous improvement across the business and make recommendations on best practice ensuring feedback to the wider business teams as appropriate.
To develop a solid understanding of the market place and competition in order to identify areas for commercial growth.
To build relationship networks internally and externally to engage and influence others in order to 'make things happen' effectively and professionally.
To professional represent and champion the operational division of the business in any internal or external working groups and forums.
To deliver presentations to the Executive team as and when required.
Key Relationships
Customers – regional teams
Operational Support Managers
Area Managers
SiteIn Store team members
Executive team
Head office support functions
Job Dimensions
Full accountability for all lines on the P&L
Remote team of Area Managers
Behavioural Competencies
Competency
Level 5
Customer Focus
Demonstrates commitment to continual improvement of customer service standard
Anticipates and plans for future customers' needs (internal & external)
Defines appropriate levels of service
Pushes boundaries to customer service
Driving Results
Builds a results orientated culture
Demonstrates commitment to achieving organisational success
Uses knowledge to guide strategy and set budgets
Facilitates a culture of learning and continual development
Leads by example
Translates a long term vision into step–by–step plans
Creates an open environment which encourages open and honest feedback
Understands and manages their team's impact on the wider business
Teamwork
Seeks to proactively remove barriers to effective team working
Seeks opportunity for alignment across the business
Builds a motivational and supportive team working culture
Manages succession planning effectively to ensure there are team members ready to apply for key positions in the Company
Communicating Effectively
Negotiates with others both internally and externally to reach a mutually beneficial outcome
Influences decision makers at all levels internally and externally
Communicates effectively to work through complexand sensitive issues
Communicates clearly and openly in a manner that motivates others
Managing Change
Drives and influences change within own area and the wider business
Facilitates creativity and innovation
Drives and models new behaviours
Takes appropriate risks and evaluates trials or initiatives effectively and shares outcomes with the wider business
Role Requirements:
Understanding of and proven experience in delivering a P&L account
Previous Service delivery experience (ideally in a multi–site environment)
Experience of managing a large remote team
Other responsibilities:
To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of Health and Safety Regulations.
To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity.
To comply with the requirements of the Data Protection Act.
To comply with the company's policies on equal opportunities.
NB: This job description is a reflection of the current position and may change in emphasis or detail in the light of subsequent developments.
About Us
Our Company is one of the UK's leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide.
We are transforming the commercial cleaning space, combining pioneering future–fit technology and innovation with an ambition to ensure that every colleague has progression opportunities through dynamic training, development, and access to education.
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