Interim Medical Bookings Manager

MCL Medics is a reputable company established in 1999, experts in the provision of medical services within the energy sector. MCL Medics specialise in providing services tailored to each individual business exact requirements. We are committed to support our team to ensure they have the right skills to perform their role and further professional development. MCL Medics is a growing company with a variety of opportunity for career progression.

We are currently looking to recruit a Interim Medcial Bookings Manager for a 12 month period to ensure that excellent service is delivered to clients, through a proactive and energetic approach. They will be passionate about building high performing OH teams and network providers who are customer orientated and focused on efficiency and exemplary service.

They will lead and be the main point of contact for the Bookings team, supporting them to deliver an efficient service, leading by example in managing and overseeing day–to–day appointment requests from our clients, as well as liaising with contacts and confirming bookings with clinics across the UK.

KEY RESPONSIBILITIES

Proactively seek out ways to improve service delivery, implementing and embracing change when necessary.

Lead by example, instilling within the team a can do approach and encouraging feedback and suggestions to improve efficiencies in the department.

Complete quarterly appraisals with team, providing clarity on performance and celebrating/challenging performance as required.

Ensure SLA s are met regarding bookable appointments within timescales.

Liaise with Service Delivery Partner and Aberdeen Clinic Manager to ensure smooth and effective running of the department

Work with the Service Delivery Partner to maintain and improve network medical providers list, always looking for opportunities to broaden our network of clinics

Relating costs to be updated and presented at the end of each month for invoicing.

Working to and recording key performance indicators for reporting

Scan, fax, email and/or post certificates and other internal correspondence to client companies as appropriate after patients' appointment.

Other ad–hoc administration duties required to ensure the effective and efficient working of the department

Implementing new processes and procedures, offering support and clarity to bookings team to ensure full understanding

Abide by and always ensure Data Protection and confidentiality are of utmost importance

Demonstrating, at all times behaviours that support the company s values

Any other duties deemed necessary to fulfil the requirements of the role

COMPETENCIES

Confident and dynamic leader

Confident Communicator

Proactive in addressing issues and implementing change

Drive for results

Planning organisation & control

Focus on service

Results Orientated

PERSONAL ATTRIBUTES

Comfortable facing in to challenging conversations with colleagues, should performance issues need addressing

Comfortable with responsibility, pressure and working to deadlines

Adept at forming effective working relationships and strong client relationship management skills

Good at managing their own workload

Is pro–active and engaging

The ability, commitment, and desire to be part of a team that seeks to provide the highest levels of occupational health and customer service

QUALIFICATIONS/EDUCATION

Educated to Standard Grade/GCSE level or equivalent as a minimum

EXPERIENCE

Extensive leadership experience

Experience in implementing change

Experience in multitasking and working under pressure

Experience in an Occupational Health Setting / Bookings environment desirable but not essential

WHAT WE OFFER

In return we offer a competitive salary, 25 days holiday per year (plus bank holidays), company pension scheme, life insurance and a friendly, professional working environment.