IT Business Analyst

Are you interested in joining one of the world's leading technology lifecycle management companies? Well look no further.

Serve Talent have teamed up with a thriving business based in Norwich who specialise in maintaining the lifespan of electronic technology and they are looking for a remote/hybrid IT Business Analyst to come in and join their ever growing IT department.

Seeing their staff as an investment rather than a cost, this might not just be your next job but the next step into a long term career with an excelling business. They already have plans in place to double their workforce in the next three years.

Here are the principal tasks of the job:

• Leading functional discussion with the Operations and business.
• Create Process flows.
• Provide clear functional requirements into the technical teams.
• Support both product development and New Customer Onboarding.
• The Business Analyst will work in conjunction with Business Development, IT, and Operations to determine operational processes and its mapping to Supply Chain Systems.
• Hands on with testing as the final quality gate before UAT.
• Support the operations on the floor in the rollout of improvements.
• Lead the change management on assigned work and its approval with the Change board.
• Create Functional Scenarios, which are more customer & business focussed.
• Review and approve Test plans and verify that the test plans have sufficient coverage.
• Conduct effective meetings and distribute Minutes of meetings notes.
• Share work status with the project management team.
• Help identification of real issues behind incidents raised by internal and external customers.
• Ensure alignment between customer expectations and current or future IT capability.
• To identify communicate and lead change effectively.
• More available in the full JD.

Here's some of the essential knowledge and skills required:

• Successful track record of IT Solution delivery.
• Jira and Confluence experience.
• At least 5 years of relevant experience.
• Previous knowledge or experience of ITIL.
• Ideally a logistic or production background.
• GCSE grade C or above in both Maths and English (or equivalent).
• Level 3 IT Qualification.

So, sound like something you'd like to get involved with? Hit APPLY now and lets get the ball rolling.