Head Of Operations - Engineering Maintenance

Musk Process Services is part of the Edwin James Group, a leading independently owned property and infrastructure support services company delivering integrated building and facilities management services. Our team of over 1000 people works for and with a diverse Blue Chip client base across diverse sectors including Manufacturing, Food, Government and private programs. Our goal is to be known as a straightforward, no–nonsense operation that is easy to understand, and easy to work with

We provide a strong health and safety culture and ample personal development opportunities. Our ethos is Safety, Service, People this is known as the EJ way and is practised throughout the group

Currently we have an exciting new career opportunity for a Operations Manager Engineering & Maintenance based at our prestigious clients manufacturing facility in Burton Latimer to join our ever busy and expanding team

You will be responsible for the management of the site operations team covering the full asset care engineering maintenance delivery. You will have the full operational team as direct reports and ultimate accountability for all Musk operational employees on site

The main purpose of this role is to direct and lead operational activities across the contract, ensuring cost effective and timely delivery of all operational obligations including project activities and service provisions, whilst at the same time introducing operational efficiencies through process improvements and innovation in order to satisfy customer need and deliver profitable sustainable results

Main Responsibilities

• Have ownership of contract performance in all areas to meet client expectations and contractual deliverables. Management of all required work programmes in line with service level agreements (SLA s) and key performance indicators (KPI s)
• Be responsible for leading and directing operational activities in order to maintain and improve the service delivery in accordance with contractual obligations and SLAs
• Develop strong relationships with contract staff and their representatives applying Key Customer Management principles in order to foster good working relationships at every level and optimise the commercial position of the Group
• Lead and inspire the management teams and employees within the Operations towards the cost effective delivery of our contractual obligations in such way to meet and exceed clients' expectations
• Ensure the Operations have suitable, qualified and experienced people in place within an appropriate reporting structure, who have suitable capabilities and are motivated to perform at the highest level
• Develop cost effective mobilisation, transition and operational processes to ensure that changing customer requirements, commercial results and operational deliverables are met within agreed timescales
• Lead and develop lean processes for maintenance activities in a live complex manufacturing organisation

We value everyone s skills and experiences but for this role are looking for people who have:

• A proven successful track record working in a Operations Management role responsible for full profit and loss of large–scale complex Asset Care Accounts, ideally GBP5–10M plus annual turnover gained within a regulated manufacturing and high security environment
• Ideally a thorough knowledge of outsourced asset care services within the UK, including maintenance service lines and directly delivered complex projects including M&E, building and civils activities
• An effective and progressive leader with experience of directing and developing multi–disciplined teams in highly regulated and demanding environments
• An experienced leader of change with the ability to lead and direct others towards acceptance of new business ideas, methods and working practices. A clear understanding of transformational leadership and an ability to change structures, culture and behaviours
• A driver of people and projects with a very strong commercial awareness and a track record of achievement on complex and demanding contracts and accounts

Qualifications

• Leadership & Management training commensurate with the role
• Mechanical/Electrical engineering Qualification would be a benefit
• Recognised and approved industry training qualifications

Experience

• Have a proven track record within a management role in the Mechanical, Electrical and facilities services industries.
• Be a seasoned manager with experience in client facing, fast moving manufacturing environments
• Able to identify and implement innovative and effective business improvements

Knowledge

• Able to demonstrate relevant technical competencies within asset care / facilities services
• People management and understanding of systems and processes
• Customer service skills
• The ability to work Collaboratively with internal and external stakeholders
• Effective P&L management, delivering profitability

Skills Competence

• Committed to delivering the highest levels of health and safety
• Excellent communication skills, ability to influence and use diplomacy with clients and colleagues
• Actively drive team targets

What we offer

• A competitive salary and benefits package appropriate to this position
• Career development within a successful and growing group of businesses
• An employer who regards employee wellbeing as important as workload

If this is your dream role, then we d love to hear from you

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation