Director of Student Services
- Recruiter
- EF International Language Campuses
- Location
-
Oxfordshire
South East EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 24 Sep 2022
- Closes
- 03 Oct 2022
- Job Title
- Associate Director
- Category
- Executive and Director
- Contract Type
- Permanent
- Hours
- Full Time
DIRECTOR OF STUDENT SERVICES
EF INTERNATIONAL LANGUAGE CAMPUS
Full–time, permanent position
We are looking for a dynamic and experienced Director of Student Services to lead a large team of managers and to be responsible for all aspects of the successful running of the non–academic departments in our busy school. Reporting to the Executive Director/ School Manager, you will be responsible for ensuring the highest level of service to all students from the school's accommodation, administration, social activities, and welfare departments. You will support the management team in maintaining student satisfaction rates whilst meeting industry accreditation standards and safeguarding compliance.
A successful candidate is a dedicated leader with the power to motivate and grow others, a role model who leads by example and a team player who enjoys being hands–on to support their team. You are always accessible to a team within a challenging and fast–paced environment. As a Director of Student Services, you will also share the duties of the Designated Safeguarding Lead in the school. Student and Staff safety is your, as a Senior Manager, key priority. You are your Campus Ambassador and ensure that the campus and destination are well regarded in the wider EF world. Driving Customer Satisfaction in the school and the desire to improve quality are at forefront of this role.
This role will offer a very hands–on involvement and be a visible senior member of the team and the students.
Our requirements:
2 years experience as a senior manager running a team of no less than 20 staff
Ability to guide, develop, inspire and motivate teams
Proven track record in effective recruitment and HR
Relentless focus on customer service and quality
Global or international work experience
A model of quality & professionalism
Commitment to the highest standards of welfare provision
Excellent organisational skills and attention to detail
Ability to manage difficult situations & remain calm under pressure
Excellent cross–cultural communication, people and conflict resolution skills
Strong, confident decision–maker. Highly motivated, positive with empathy for others
Hospitably, sales and marketing experience is welcome
Ability and desire to combine big picture and detailed oriented thinking to drive a successful business, improvement and growth
Entrepreneurial spirit, comfort with a fast–paced environment
University graduate required; C2 level proficiency in spoken and written English, other languages are an advantage
The position will be based on the EF Oxford campus, and the exact start date will be discussed at the interview stage.
Full job description available on request.
The closing date for applications is 12 August 2022
Start date: September 2022
EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs–focused on language, travel, cultural exchange, and academics–turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about–we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, S??o Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at .
EF INTERNATIONAL LANGUAGE CAMPUS
Full–time, permanent position
We are looking for a dynamic and experienced Director of Student Services to lead a large team of managers and to be responsible for all aspects of the successful running of the non–academic departments in our busy school. Reporting to the Executive Director/ School Manager, you will be responsible for ensuring the highest level of service to all students from the school's accommodation, administration, social activities, and welfare departments. You will support the management team in maintaining student satisfaction rates whilst meeting industry accreditation standards and safeguarding compliance.
A successful candidate is a dedicated leader with the power to motivate and grow others, a role model who leads by example and a team player who enjoys being hands–on to support their team. You are always accessible to a team within a challenging and fast–paced environment. As a Director of Student Services, you will also share the duties of the Designated Safeguarding Lead in the school. Student and Staff safety is your, as a Senior Manager, key priority. You are your Campus Ambassador and ensure that the campus and destination are well regarded in the wider EF world. Driving Customer Satisfaction in the school and the desire to improve quality are at forefront of this role.
This role will offer a very hands–on involvement and be a visible senior member of the team and the students.
Our requirements:
2 years experience as a senior manager running a team of no less than 20 staff
Ability to guide, develop, inspire and motivate teams
Proven track record in effective recruitment and HR
Relentless focus on customer service and quality
Global or international work experience
A model of quality & professionalism
Commitment to the highest standards of welfare provision
Excellent organisational skills and attention to detail
Ability to manage difficult situations & remain calm under pressure
Excellent cross–cultural communication, people and conflict resolution skills
Strong, confident decision–maker. Highly motivated, positive with empathy for others
Hospitably, sales and marketing experience is welcome
Ability and desire to combine big picture and detailed oriented thinking to drive a successful business, improvement and growth
Entrepreneurial spirit, comfort with a fast–paced environment
University graduate required; C2 level proficiency in spoken and written English, other languages are an advantage
The position will be based on the EF Oxford campus, and the exact start date will be discussed at the interview stage.
Full job description available on request.
The closing date for applications is 12 August 2022
Start date: September 2022
EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs–focused on language, travel, cultural exchange, and academics–turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about–we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, S??o Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at .
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