Head of Lettings
Role Overview
We're excited to be recruiting for a Head of Lettings to oversee our Birmingham Lettings operation. Reporting to Head of Northern Metropolitan Lettings, the ideal candidate will be a local market expert, with a strong track record of success in a similar role. You'll be instrumental in driving the business forward through development of existing relationships and seeking out and converting new opportunities.
We're looking for someone with entrepreneurial flare who'll relish the opportunity to lead by example rather than just manage the team from the top down. This will be a hands on role and you'll have a desire to deliver deals from start through to completion. You'll keep up to date with changes in industry legislation and ensure that working practices are delivered to the highest standard.
Networking will be key to your success and you will have the opportunity to leverage contacts within multiple disciplines across our business such as New Homes, Residential, Capital Markets, Development etc You'll also be required to network with local developers and clients alike.
You'll monitor competitors within the market and ensure that our practices continue to be market leading. A strong presence on social media platforms (usage in line with company policy) will help deliver wider exposure to the Birmingham Residential Lettings business.
The Head of Lettings role is critical to the continued success and growth of the department. This is a rarely available opportunity that presents a fantastic platform for un–rivalled career development and financial reward.
Team Overview
Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance.
Key Responsibilities of the Role
People Leadership:• To set clear objectives in line with company/Divisional/team strategy and to measure performance against these• To conduct regular 121's, hold team meetings and complete thorough probationary, interim and annual appraisals as per company guidelines• To support team members in career development via training (to ensure high skill levels both technically & behaviourally), coaching, mentoring and the promotion and succession/talent processes • To adhere to all company processes with regards to people management and to role model professional behaviours at all times• To ensure recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically re future needs and in line with our diversity goals
Practical Elements:• Network Internally and Externally to build up our client base• Attend Market Appraisals with Private, Investor and Institutional Clients• Support New Homes Departments in the UK and Overseas by providing expertise such as Rental Assessments • List Properties on CRM Software and ensure all advertising is of the highest standard• Maintain a database of applicants who must be qualified, dealt with urgency and booked in for viewings• Carry out Viewings in support of the Negotiators especially during busier periods• Create Offer Letters, Forms, Deposit requests and see dela through to completion.• Attend and contribute to regular Head of Department meetings and report on market activity, trends, successes and make suggestions for improvement• Contribute to departmental forecasting.• Contribute to Working Groups across the division/business • Be mindful of and identify recruitment needs making recommendations where possible.• Approve deals administered by the team ensuring that they are compliant at point of approval.• Bring an energy, positivity and urgency to the department and set the example to the wider team.
Skills, Knowledge and Experience
Experience• People management and leadership experience, able to evidence:–• Responsibility for strategic growth of teams, via recruitment and organic growth• Proven ability to develop skills and enable personal and professional growth of individuals• Able to delegate effectively for maximum results • A motivator, able to create successful team working and individual performance and engagement• Experience of successful conflict management and performance management
Technical experience• Social Media Engagement, LinkedIn, Instagram, Facebook etc • Ideally ARLA Qualified• Strong IT knowledge of Excel, Powerpoint, Word etc • Knowledge of Reapit useful
Skills and Knowledge• Possesses vision and is able to develop complex strategies and solutions• Excellent relationship builder to generate business• Focussed: commits to challenging goals and delivers consistently against these• Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills• Continuous improvement: delivers efficiency in addition to effectiveness• Self–starter, who relishes challenges and strives for the best• Strong team player: builds relationships and consults with others, quickly establishes trust and credibility• Robust and prepared to lead from the front• Diplomatic and challenging with the ability to influence others• Confident with a positive outlook• Strong decision maker who gives assurance• Ethical with strong integrity• Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible
Assessment applicants can expect during selection• Presentation• Personality Profile• Leadership Profile• Role Play scenario
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