Head Of Cyber security

Head Of Cyber Security Operations Salary GBP70,000 – GBP120,000 + Bonus Location RG28 Specialist cyber security company. We are cyber security professionals with many years of experience and a varied range of backgrounds. We provide consultancy services, managed security services, penetration tests, SIEM & SOC monitoring, incident response and cyber threat intelligence. We support a wide variety of clients across a number of different industries and are leading Partners for several major cyber security vendors. We are the first UK Fortinet Partner of Excellence. The Head of Cyber Security Operations Role: We have an exciting opportunity for a Head of Cyber Security Operations with a passion and interest in Cyber Security to join our growing team. The cyber operations teams provide managed cyber security services to varied clients globally on a 24/7 basis and take direct responsibility of protection clients networks and IT systems. Operations are split between managed security controls, soc / siem monitoring and response and consultancy & project works. The role of the Head of Cyber Security Operations is to lead the delivery of all services to clients and to manage the UK and remote teams to deliver effectively. The successful candidate will drive growth and improvement in the security services provided and will help to maintain, grow and develop customer relationships. The ideal candidate will be an exceptional leader, with strong work ethic, excellent team management and customer service skills, ability to work under pressure during security incidents and to positively drive themselves and the team forward. The candidate would be expected to apply these skills to a wide range of clients and environments. They would contribute to continual efforts within the company to achieve excellence across all technical delivery outputs. THE RESPONSIBILITIES • To take ownership and manage all aspects of managed service delivery across the technical teams • To formulate and / or re–engineer delivery processes & procedures • Define and build a highly skilled team of technical security professionals covering multiple areas of cyber including, SOC, Engineering, Infosec and architecture. • To organise, attend and chair Customer Service Meetings & Service Reviews • To manage and encourage Contract Renewals for all SOC Customers • To promote exceptional customer satisfaction • To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and adhoc management requests • To be an escalation point for Customer escalations and complaints & managing them through to remediation keeping the Customer informed of updates • To ensure daily, weekly and monthly reporting to all Customers are provided promptly • To identify & raise Problems and communicate / escalate these via the appropriate channels • Carry out cyber risk assessments and make recommendations to senior management on best practices and appropriate technology solutions. • Develop a best–in–class vulnerability management program. • Develop a best–in–class threat intelligence capability • Develop a best–in–class SIEM / SOAR capability. • Establish best–in–class cyber security operations centre capability. KEY REQUIREMENTS ESSENTIAL: • Previous experience of working in a similar role • Have a wealth of experience in cyber security and understand the principles of cyber security, risk management, compliance and project management. • Experience creating and following processes for Incident Management, Event Management, Problem Management, Change Management, Release Management, Service Design & Transition, and 3rd Party Supplier Management • Has a deep commitment to and passion for Continual Service Improvement • Ability to communicate at all levels; strong written and spoken communication skills • Ability to produce documentation for customer RFP, RFI and proposals • Is able to stay calm under pressure • Experience of working to GDPR regulations • Eligible to undergo SC Clearance DESIRABLE: • Experience of working in an ISO 27001 & ISO (phone number removed) compliant environment • Management & Leadership Training or Certifications • ITIL Foundation, Specialist, Strategist or Leader Certifications • CompTIA Security+ / CompTIA CYSA+ • Passion for Information technology / Information security • A focus around cyber security, including professional certifications: CISSP, CISM, ISO27001, SANS etc