Head of Customer Service
- Recruiter
- Confidential
- Location
-
Watford
East of EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 30 Aug 2022
- Closes
- 27 Sep 2022
- Job Title
- Director
- Category
- Marketing / Business Development
- Contract Type
- Permanent
- Hours
- Full Time
Think Specialist Recruitment are pleased to be working with a leading organisation based within the Watford area. This dynamic company have an exciting opportunity for an experienced candidate to join them, the successful candidate will have a background of working within at management level within a contact centre environment, and have a passion for customer service.
Salary – GBP50,000pa with great benefits
Some of the duties will include:
Providing leadership across 2 teams including 6 Team Leaders
Ensuring all processes are effectively managed to required KPI's including places orders, prices increases, order updates and more
Continually identify and implement changes to team processes as required
Working with internal stakeholders to ensure system functionality and data is as accurate as possible
Leading a motivated and high performing team
Encourage, support and develop the team, providing continuous feedback to help with ongoing development
Providing constructive feedback to enable team members to improve
Conducting performance development reviews, coach team members and support them to achieve goals
Share expertise and knowledge to guide and mentor colleagues throughout the business
The suitable candidate:
An excellent leader who embraces management and development of a team
Experience in developing and managing a team
Previous experience within a contact centre environment
Ability to communicate effectively on all levels, both internally and externally
A real passion for customer service
Able to work to tight deadlines
Strong attention to detail
Self motivated and enthusiastic
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Salary – GBP50,000pa with great benefits
Some of the duties will include:
Providing leadership across 2 teams including 6 Team Leaders
Ensuring all processes are effectively managed to required KPI's including places orders, prices increases, order updates and more
Continually identify and implement changes to team processes as required
Working with internal stakeholders to ensure system functionality and data is as accurate as possible
Leading a motivated and high performing team
Encourage, support and develop the team, providing continuous feedback to help with ongoing development
Providing constructive feedback to enable team members to improve
Conducting performance development reviews, coach team members and support them to achieve goals
Share expertise and knowledge to guide and mentor colleagues throughout the business
The suitable candidate:
An excellent leader who embraces management and development of a team
Experience in developing and managing a team
Previous experience within a contact centre environment
Ability to communicate effectively on all levels, both internally and externally
A real passion for customer service
Able to work to tight deadlines
Strong attention to detail
Self motivated and enthusiastic
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
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