Telephone Business Development Manager
- Recruiter
- Ultimate Banking Ltd
- Location
-
Loughborough
East Midlands RegionUnited Kingdom
- Salary
- Competitive
- Posted
- 02 Aug 2022
- Closes
- 17 Aug 2022
- Job Title
- Business Partner
- Category
- Sales
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a highly respected, small but successful financial services organisation who are looking to enhance their team by recruiting a Telephone Business Development Manager. Reporting to the Head of Customer Acquisition, this role holder will build and develop effective relationships with new and existing mortgage Intermediaries by providing accurate factual advice about their mortgage products and criteria.
Key duties of the Telephone Business Development Manager will be:
- Provide first class customer service to Intermediaries, demonstrating competence across defined skills matrices, systems and call flows while building confidence in and loyalty to the business brand
- Contribute to the growth of the business s Intermediary customer base by providing professional first contact across the customer journey
- Build productive, effective, and mutually beneficial relationships with peers, colleagues, and key stakeholders across the business
- Successfully identify proposals from Intermediaries which demonstrate a clear business rationale, justifying escalation for consideration
- Ensure all relevant products are provided to, accurately displayed, and effectively promoted across sourcing systems
- Ensure that all customer and Intermediary data is sourced, maintained, and managed in line with GDPR regulations, the company s procedures, and Business Development processes
- Share insights gained from interactions with Intermediaries to enable the ongoing development of our proposition
Experience and Qualifications required for Telephone Business Development Manager:
- CeMAP Level 1 minimum and previous mortgage experience
- Strong problem–solving skills that enable the timely identification of solutions in complicated circumstances
- Self–motivated and sales focused with an eye for detail and able to work accurately whilst using your initiative
- A good communicator who is well organised, professional, and enthusiastic
- Educated to GCSE level standard including English and Maths
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