Head of Operations & Customer Administration

Newly created senior role at high-growth, fast paced organisation in Leicester. Broad ranging and autonomous role, requiring banking or financial services sector expertise, particularly around commercial lending.

Client Details

Our client is a market leading finance business, currently experience considerable growth, with offices in Leicester.

This newly created role for a Head of Operations & Customer Administration will run the team that provides end-to-end loan origination, servicing, and trading support.

Services provided include deal origination support, loan closing and funding, and core loan servicing administration. The role will involve significant interaction with internal teams to ensure a seamless front to back service offering.

The Head of Operations & Customer Administration will support a broad range of activities involved in the origination and servicing of loans and will be responsible for the leadership and management of a team.

Description

Reporting to the Chief Finance Officer, your key responsibilities as Head of Operations and Customer Administration will be:

• Oversee the Operations and Customer Administration team responsible for loan product and client account set up, draw-down, closure and aftermarket loan administration
• Ensure that loan part syndication, loan principal and interest payments and revenue is booked and distributed correctly and at the appropriate time
• Oversee draw-down activities
• Responsible for direct debits
• Reconciliations of all lending platforms, account settlements, loan cash control
• Daily cash, institution and borrower position management
• Partner with internal (and external) business functions to deliver Operational activities to plan and drive ongoing efficiencies
• Ensure new products are operationally supported and launched correctly
• Performance manage, develop and coach team
• Oversee day-to-day management of client on-boarding activities
• Responsible for managing Open Banking administration, including customer system registrations process definition and maintenance
• Maintain and update operational work procedures to ensure compliance with institutional lender mandates and external legislation and best practice
• Driving the team's operational efficiency, automation and productivity agenda

Profile

The successful candidate will possess significant track record in lending operations within the banking and financial services sector. A strong track record of leading middle office/operational functions supporting commercial lending is highly desirable.

In-depth technical operations knowledge of the loan product / syndicated loan life cycle essential, term loans and revolving credit facilities, understanding of other products, such as invoice finance a plus, including an understanding of commercial credit agreements, loan funding mechanics, deal and fee structures are all advantageous.

Experience and knowledge of GL accounting, payment processing and cash reconciliation is required while exposure to nCino / Mambu platforms would be an advantage.

Job Offer

£75,000 - £85,000 + excellent benefits package to include bonus