Head Of Operations
- Recruiter
- Confidential
- Location
-
Exeter
South West EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 27 Jun 2022
- Closes
- 25 Jul 2022
- Job Title
- Director
- Category
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
A fantastic innovative client of mine is looking for a permanent Head of Operations ( Exeter, Devon ). With experience in engineering, technology or similar??????..this is a fantastic opportunity to join a great business on a global journey!
What will you get?
* Salary plus additional project over sea pay
* Accommodation and expenses will be paid by the company whilst you are away.
* 37.5 hours a week, Monday to Friday – flexible with start/finish times
* 25 days holiday, excluding bank holidays
* Additional day off for your birthday
* Company sick pay
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Life assurance/death in service 4 x salary
What the role is doing?
* As The Head of Operations will take overall responsibility for the Operations function and deliver an efficient and outstanding, high–quality service in response to customer needs. You will build and develop new processes and improve existing ones to ensure the Operations team have the tools they need to succeed, always tracking progress against the agreed KPIs.
* As the Head of Operations you will lead by example, in order to deliver on customer promises, by fulfilling customer orders and converting the order book to revenue.
* Develop and execute business strategy to deliver exceptional service.
* Ensuring the department has all the resource to meet its objectives within the financial parameters set.
* Setting and managing operational budgets and clear expectations for what is expected from each member of the team.
* Regular review of key individuals' performance against these objectives whilst keeping a strong open working relationship.
* Partner with Engineering, Product, Finance and Commercial teams to maintain an efficient business operation while creating a consistent and elevated brand experience for our customers.
* Manage key account relationships and pitch in to deliver installs, servicing and support.
* Enhance workflows to enable a customer–centric business approach to business.
* Develop and implement the necessary policies and procedures to manage customer relationships. As well as ensuring compliance with ISO9001 and (phone number removed).
What we are needing?
* Ideally you will have a background within engineering or tech, coupled with Operational experience
* You will be able to demonstrate an outstanding leadership and management skillset within the context of an operational role and the service industry.
* Excellent attention to detail, organisation and prioritisation skills.
* Effective verbal, written and visual communicator in a clear, concise and diplomatic manner.
* Have high level of self–awareness, empathy and interpersonal and management skills
* Drive and determination to get the job done to the best of your ability
* Able to work effectively both as part of a team and individually.
* Knowledge of quality control or health and safety requirements. Any qualification in this would be welcome!
For more information about this role, please apply online or call Steve Clarke in the Exeter office
What will you get?
* Salary plus additional project over sea pay
* Accommodation and expenses will be paid by the company whilst you are away.
* 37.5 hours a week, Monday to Friday – flexible with start/finish times
* 25 days holiday, excluding bank holidays
* Additional day off for your birthday
* Company sick pay
* Cycle to work scheme
* Electric vehicle salary sacrifice scheme
* Life assurance/death in service 4 x salary
What the role is doing?
* As The Head of Operations will take overall responsibility for the Operations function and deliver an efficient and outstanding, high–quality service in response to customer needs. You will build and develop new processes and improve existing ones to ensure the Operations team have the tools they need to succeed, always tracking progress against the agreed KPIs.
* As the Head of Operations you will lead by example, in order to deliver on customer promises, by fulfilling customer orders and converting the order book to revenue.
* Develop and execute business strategy to deliver exceptional service.
* Ensuring the department has all the resource to meet its objectives within the financial parameters set.
* Setting and managing operational budgets and clear expectations for what is expected from each member of the team.
* Regular review of key individuals' performance against these objectives whilst keeping a strong open working relationship.
* Partner with Engineering, Product, Finance and Commercial teams to maintain an efficient business operation while creating a consistent and elevated brand experience for our customers.
* Manage key account relationships and pitch in to deliver installs, servicing and support.
* Enhance workflows to enable a customer–centric business approach to business.
* Develop and implement the necessary policies and procedures to manage customer relationships. As well as ensuring compliance with ISO9001 and (phone number removed).
What we are needing?
* Ideally you will have a background within engineering or tech, coupled with Operational experience
* You will be able to demonstrate an outstanding leadership and management skillset within the context of an operational role and the service industry.
* Excellent attention to detail, organisation and prioritisation skills.
* Effective verbal, written and visual communicator in a clear, concise and diplomatic manner.
* Have high level of self–awareness, empathy and interpersonal and management skills
* Drive and determination to get the job done to the best of your ability
* Able to work effectively both as part of a team and individually.
* Knowledge of quality control or health and safety requirements. Any qualification in this would be welcome!
For more information about this role, please apply online or call Steve Clarke in the Exeter office
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