Head of Service Operations
- Recruiter
- Confidential
- Location
-
Sheffield
Yorkshire and the HumberUnited Kingdom
- Salary
- OTE GBP80K+, Car, Healthcare + Benefit
- Posted
- 20 Jun 2022
- Closes
- 18 Jul 2022
- Job Title
- Director
- Category
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Sauce People Ltd are working exclusively with Ward CNC in Sheffield to add a Head of Service Operations to the business to aid with strategic growth and delivery of first class service.
There is an established and motivated service engineering team, but with room to grow it. The role will also take on day–to–day leadership for customer service, quality, projects and installations.
As well as managing service and operations this role will be part of the senior management team, reporting directly to the board, and as such will make a key contribution to the strategy and growth.
In order to have credibility with the team and customer base we are looking for quite specific experience including:
Experience managing a field service team
Have strong knowledge of multi axis CNC machine tools
Proven record of implementing and driving KPIs
Customer–focused
Commercially astute
Strong verbal communication and well versed in online communication tools such as Microsoft Teams.
Work and make decisions using own initiative, including difficult decisions
Mechanical engineering qualification On offer is a competitive salary, comprehensive benefits, and a genuine opportunity to progress into a Director role. Head office is Sheffield and some of the team are based there so there is a requirement to be present at least 2 days a week, there is also a showroom in Redditch. A location with easy access to the M6 or M1 should enable the successful candidate to manage the role effectively
There is an established and motivated service engineering team, but with room to grow it. The role will also take on day–to–day leadership for customer service, quality, projects and installations.
As well as managing service and operations this role will be part of the senior management team, reporting directly to the board, and as such will make a key contribution to the strategy and growth.
In order to have credibility with the team and customer base we are looking for quite specific experience including:
Experience managing a field service team
Have strong knowledge of multi axis CNC machine tools
Proven record of implementing and driving KPIs
Customer–focused
Commercially astute
Strong verbal communication and well versed in online communication tools such as Microsoft Teams.
Work and make decisions using own initiative, including difficult decisions
Mechanical engineering qualification On offer is a competitive salary, comprehensive benefits, and a genuine opportunity to progress into a Director role. Head office is Sheffield and some of the team are based there so there is a requirement to be present at least 2 days a week, there is also a showroom in Redditch. A location with easy access to the M6 or M1 should enable the successful candidate to manage the role effectively
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