Programme Manager
- Recruiter
- Michael Page Technology
- Location
-
London
South East EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 23 Jan 2022
- Closes
- 29 Jan 2022
- Job Title
- IT Director
- Category
- Marketing / Business Development
- Contract Type
- Temporary
- Hours
- Full Time
Programme manager needed to deliver digital & business change programmes across core functions of this housing organisation based in SE London
Modernisation programme across digital and business related activities.
Providing Innovative solutions to ensure the organisation remains market competitive.
Client Details
A housing association based in SE London in the Not for profit and charities sector
Description
- Devising and delivering an organisation–wide change programme that harnesses the power of digital and technology to deliver great customer outcomes, best value for money and helps colleagues to be the best they can be
- Championing user–centred design, collaboration and agile ways of working in all areas of the business and activity
- Leading and coordinating change programmes as the programme manager, projects and activity across the organisation and encouraging partner organisations to adapt and evolve
- Exploring emerging business models and how new technology and approaches can provide increased efficiencies that support our customers and the organisation to make sure we deliver our goals
- Helping the organisation to use business intelligence, data and customer insight to learn, improve and make the best decisions we can
- Aligning our people, talent and organisation development strategies with digital, tech and process developments to deliver a workforce and workplace that is fit for the future
- Making sure we deliver high impact communication internally and externally to enhance our reputation as a great visible landlord and have high levels of staff engagement
- Making a great contribution to the strategic leadership of the organisation as a proactive member of the Leadership Team
- Role modelling and championing the #teammhs culture to embed our ethos as an agile, customer focused, high performing organisation
- Collaborating on the development and delivery of the strategic plan for the organisation and its subsidiary, Heart of Medway, keeping a relentless focus on our goals and social purpose
- Leading the functions within the Transformation and Digital Services team so together they form the high performing change engine supporting the organisation to deliver our strategic goals,
These functions include:
- Digital and ICT
- Business improvement, strategic planning and service design
- Customer experience, engagement and insight
- Data analysis
- Communications, marketing and stakeholder management
- HR and organisational development
- Valuing and championing equality and diversity within the workforce and our customer base
- Being an active external ambassador, and representing the organisation at networks, strategic meetings with other partner agencies, public organisations, regulators and funders
Profile
The Programme manager will definitely have;
- A great track record of delivering organisation wide culture, service and digital / IT transformation which has resulted in clear and measurable customer and business benefits
- A practical appreciation of the complexity of driving culture change, with experience of anticipating and responding positively to any barriers
- A good practical understanding and experience of agile methodologies and user centred design, when to use them, and how to introduce and embed them in an organisation to deliver great customer outcomes, experience and business results
- Strong digital and IT knowledge, with an inquisitive mind to find out how future developments can best help us to achieve our goals
- Experience of finding the right balance between IT usability and compliance and security
- Previous use of service design and discovery methodologies to drive evidence based and directional change
- A clear focus on the big strategic picture, with head in the clouds but feet on the ground, able to develop innovative ideas and translate them into practical actions
- A passion for improving customer experience, and an 'outside in' mind–set
- Significant experience in embedding change and new ways of working through well honed change management, communication and influencing skills
- A proven track record of using business intelligence and data to drive decision making and using this to develop a learning organisation
- Positivity, pragmatism and resilience, with the ability to work through challenges
You don't need to have led and have experience of all of the functions within this portfolio, but you'll need to have experience of successfully leading teams outside your own personal areas of expertise.
Job Offer
The programme manager will receive :
GBP500 – 650 outside ir35 contract
Hybrid working – 1–2 days needed in SE London Minimum
Sector – Housing / Not for profit and charities experience
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