Business Analyst

Role: Business Analyst

Location: Basingstoke

Salary: Up to GBP70K + benefits

Contract: Full Time/Permanent

The AA is truly a great British brand. Established in 1905 by 4 driving enthusiasts, it remains one of the most well–known and trusted brands in the UK with over 12m breakdown members. With more patrols and a higher quality service than any competitor (Which? recommended best breakdown cover) the AA is the undisputed leader in the sector. With that strong foundation, the AA is now focussed on a future vision to support all of the UK's 17m drivers and make their driving lives simple and smart with data, digital and innovation at the heart of the transformation strategy. No one is better placed to deliver on this vision than the AA.

As our Business Analyst, your role is key to the delivery of all projects. You will join a team of change professionals within the Insurance team who work together to deliver a range of BAU to transformational change. You will work either as the sole BA on a small change or within a team of BAs to support change delivery.

You will be accountable for capturing, analysing and documenting business requirements, and responsible for ensuring that these requirements are delivered to the required level of quality through IT change projects and activities. As well as this you will work closely with the IT Portfolio Manager and the business teams to understand current and future business processes, products and operations, and to use this understanding to clearly articulate and document requirements to architecture, design and development teams.

The projects you will be asked to work on will range across the Insurance, Cars and Financial Services businesses. You will be responsible for the engagement with the business owners and for holding everyone to account to ensure the core requirements and not solutions are documented.

• Elicit requirements using interviews, process reviews, shadowing, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, identify and close gaps, decompose high–level information into details, abstract up from low–level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver appropriate artefacts on standard templates, including but not limited to Functional Requirements Documents, Process Flows, User Stories, Use Cases, GUI, Screen and Interface designs
• Successfully engage in multiple initiatives simultaneously whilst driving and challenging business units
• Interpret customer business needs and translate them into application and operational requirements.
• Act as the conduit between the customer community and the software development team through which requirements flow.
• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade–offs between usability, functionality and performance needs.
• You will liaise between the business units, technology teams and support teams.

Capability, Knowledge and Experience:

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse stakeholder group including executives, managers, and subject matter experts
• Familiar with all stages of the IT software development life cycle and project management disciplines and methodologies
• Familiar with IT terminology, including architectural models and approaches, database technologies, development methodologies, testing and infrastructure
• Demonstrable experience in process and data modelling, requirements capture and analysis
• Working knowledge of appropriate legislation, including the Data Protection Act
• Day–to–day use of Microsoft Outlook, Excel, Word, Visio & PowerPoint
• Able to facilitate workshops, lead discussions and gain consensus views on decisions
• Knowledge of business processes, commercial drivers and activities, including marketing, sales, customer service and digital interactions in both B2B and B2C environments

Personal Characteristics:

• The individual will be an analytical and logical thinker with a confident and engaging communication style
• Requires a diligent, data–driven individual who is committed to continual assessment and improvement.
• The individual must be comfortable with objectively challenging their peers, superiors and reports to ensure adherence to agreed quality standards.
• Whilst robustness and integrity are important, the individual must also be pragmatic and able to adapt to the needs of the business.

As a valued member of our team, you'll have access to a range of fully supported development programmes, designed to help you progress in your career with us. Whether you're looking to grow in your current role, or learn new skills and take on greater responsibilities, we can help you build the career you're looking for here.