Facility Management Operations Director
- Recruiter
- Confidential
- Location
-
London
South East EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 10 Jan 2022
- Closes
- 07 Feb 2022
- Job Title
- Associate Director
- Category
- Logistics and Transport
- Contract Type
- Permanent
- Hours
- Full Time
SUMMARY
The Facility Management Operations Director, UK & Europe leads the centralized service delivery teams within the Facility Management Office providing direct operational support to the BGIS client accounts. Services currently provided include work order management for both preventative and on–demand work orders as well as facility management support and after–hours escalation management. The role is accountable for ensuring the centralized operations teams are meeting service delivery obligations, including client MSA KPI requirements as well as internal performance metrics, while achieving budget targets. This role is also responsible for developing the transition plans and timelines including change management activities to successfully transition existing and prospective BGIS accounts to the centralized work order management function.
KEY DUTIES & RESPONSIBILITIES
*
FM Platform Development & Deployment – Lead the development and implementation of FM operating platforms including migrations, transitions, solution design, training, and master data governance
*
Application Excellence – Focused on the Design & Architecture of our platform and detailing the business requirements for IT development projects
*
FM Operations & Technical Support – Provide operational and technical support to account teams including work order management, vendor management, operational programs, preventative maintenance and technical guidance
*
Business Intelligence & Advanced Analytics – Lead the development and implementation of BI and AA tools and standards to support client account teams including data and infrastructure strategy & governance
*
Client Mobilization/Transitions Office – Project management specializing in the transition–in for new client accounts.
*
Helpdesk – Acting as the primary SPOC and delivery lead for our helpdesk function were applicable
*
Managing the HSE function – ensuring safety first for our client and team. Managing regulation changes, audits and delivering robust training to all BGIS employees
*
Sourcing – Managing the supply chain execution including developing a list of cost competitive preferred suppliers, developing supplier relationships and innovation and compliance with our vendor base
*
Client Development / SAM Plans – Working with the account teams to develop strategic account management plans on an annual basis, but delivering a continuous program of account development, innovation and improvement
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
*
Full involvement with recruiting talent.
*
Provides mentoring, coaching and guidance to all team members.
*
Objectively recommends compensation adjustments.
*
Manages all aspects of performance.
*
Accountable for employee–oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
*
Direct reports may include the HSE, IT, Helpdesk, Mobilization and BI teams
Service Delivery Management
*
Responsible for expansion of centralized operations and WO management for new and existing clients.
*
Accountable for meeting all service obligations to all accounts where centralized operational support is provided.
*
Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
*
Accountable for ensuring compliance to all legislated, corporate and industry–related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.
*
Leads team in the optimizing of Centralized WO management processes.
Account Support
*
Participates in and contributes to quarterly business reviews where required.
*
Contributes to business development activities through inclusion of Centralized Operations.
*
Contributes to account governance.
*
Supports the account General Managers in overseeing the provision of value reporting for the facility management services business to substantiate value creation to clients.
*
Provides value added recommendations and solutions to enhance centralized portfolios.
Account Relationship Management
*
Accountable for achieving account satisfaction objectives.
*
Accountable for developing and maintaining effective relationships with accounts, managing account expectations and delivering quality service.
*
Position level of account representatives with whom this position typically interacts with include those at the senior management and executive level (Director, GM, CSVP).
*
Acts as the focal point of escalation for issues pertaining to facilities under BGIS centralized operations.
Budget Management & Performance
Accountable for managing labour and expense budget for the Centralized Operations team including ongoing adjustments due to support of new accounts.
Leads the team in the continuous identification and implementation of opportunities to drive more efficient service delivery (People, Process, Tools).
Health, Safety, Environment & Security
Accountable for meeting all internal and external health, safety, environment and security–related requirements.
Accountable for the safe delivery of all work performed.
Regulatory Compliance
Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained.
Procurement
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
Other duties as assigned.
KNOWLEDGE & SKILLS
University degree in a technical or business field (or equivalent experience).
More than 10 years of facility management work experience.
Exceptional facility operations management abilities.
Highly skilled at managing service delivery and meeting service delivery obligations.
Skilled at managing budgets.
Developed communication, influence, persuasion and negotiation skills.
High degree of client service orientation and sense of urgency.
Highly skilled at leading and engaging a team of individuals.
Skilled at vendor management.
Skilled at emergency preparedness and business continuity planning and execution.
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
Possesses a high degree of safety mindset.
Maintains current knowledge of and highly skilled at implementing facility management services best practices.
Maintains current knowledge of current building standards and requirements.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
Licenses and/or Professional Accreditation
One or more of the following, an asset – CFM, CPM, FMA, FMC, FMA, RPA, P.Eng., MBA
BGIS is an equal opportunity employer and we welcome you to apply for a position with us
The Facility Management Operations Director, UK & Europe leads the centralized service delivery teams within the Facility Management Office providing direct operational support to the BGIS client accounts. Services currently provided include work order management for both preventative and on–demand work orders as well as facility management support and after–hours escalation management. The role is accountable for ensuring the centralized operations teams are meeting service delivery obligations, including client MSA KPI requirements as well as internal performance metrics, while achieving budget targets. This role is also responsible for developing the transition plans and timelines including change management activities to successfully transition existing and prospective BGIS accounts to the centralized work order management function.
KEY DUTIES & RESPONSIBILITIES
*
FM Platform Development & Deployment – Lead the development and implementation of FM operating platforms including migrations, transitions, solution design, training, and master data governance
*
Application Excellence – Focused on the Design & Architecture of our platform and detailing the business requirements for IT development projects
*
FM Operations & Technical Support – Provide operational and technical support to account teams including work order management, vendor management, operational programs, preventative maintenance and technical guidance
*
Business Intelligence & Advanced Analytics – Lead the development and implementation of BI and AA tools and standards to support client account teams including data and infrastructure strategy & governance
*
Client Mobilization/Transitions Office – Project management specializing in the transition–in for new client accounts.
*
Helpdesk – Acting as the primary SPOC and delivery lead for our helpdesk function were applicable
*
Managing the HSE function – ensuring safety first for our client and team. Managing regulation changes, audits and delivering robust training to all BGIS employees
*
Sourcing – Managing the supply chain execution including developing a list of cost competitive preferred suppliers, developing supplier relationships and innovation and compliance with our vendor base
*
Client Development / SAM Plans – Working with the account teams to develop strategic account management plans on an annual basis, but delivering a continuous program of account development, innovation and improvement
People Leadership
Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:
*
Full involvement with recruiting talent.
*
Provides mentoring, coaching and guidance to all team members.
*
Objectively recommends compensation adjustments.
*
Manages all aspects of performance.
*
Accountable for employee–oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.
*
Direct reports may include the HSE, IT, Helpdesk, Mobilization and BI teams
Service Delivery Management
*
Responsible for expansion of centralized operations and WO management for new and existing clients.
*
Accountable for meeting all service obligations to all accounts where centralized operational support is provided.
*
Accountable for meeting established metrics/key performance indicators. Leads the operations team in the development and implementation of action plans to remediate gaps, where applicable, to ensure objectives are met.
*
Accountable for ensuring compliance to all legislated, corporate and industry–related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.
*
Leads team in the optimizing of Centralized WO management processes.
Account Support
*
Participates in and contributes to quarterly business reviews where required.
*
Contributes to business development activities through inclusion of Centralized Operations.
*
Contributes to account governance.
*
Supports the account General Managers in overseeing the provision of value reporting for the facility management services business to substantiate value creation to clients.
*
Provides value added recommendations and solutions to enhance centralized portfolios.
Account Relationship Management
*
Accountable for achieving account satisfaction objectives.
*
Accountable for developing and maintaining effective relationships with accounts, managing account expectations and delivering quality service.
*
Position level of account representatives with whom this position typically interacts with include those at the senior management and executive level (Director, GM, CSVP).
*
Acts as the focal point of escalation for issues pertaining to facilities under BGIS centralized operations.
Budget Management & Performance
Accountable for managing labour and expense budget for the Centralized Operations team including ongoing adjustments due to support of new accounts.
Leads the team in the continuous identification and implementation of opportunities to drive more efficient service delivery (People, Process, Tools).
Health, Safety, Environment & Security
Accountable for meeting all internal and external health, safety, environment and security–related requirements.
Accountable for the safe delivery of all work performed.
Regulatory Compliance
Accountable for ensuring all regulatory compliance requirements have been met and all related documentations are created and maintained.
Procurement
Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services.
Other duties as assigned.
KNOWLEDGE & SKILLS
University degree in a technical or business field (or equivalent experience).
More than 10 years of facility management work experience.
Exceptional facility operations management abilities.
Highly skilled at managing service delivery and meeting service delivery obligations.
Skilled at managing budgets.
Developed communication, influence, persuasion and negotiation skills.
High degree of client service orientation and sense of urgency.
Highly skilled at leading and engaging a team of individuals.
Skilled at vendor management.
Skilled at emergency preparedness and business continuity planning and execution.
Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
Possesses a high degree of safety mindset.
Maintains current knowledge of and highly skilled at implementing facility management services best practices.
Maintains current knowledge of current building standards and requirements.
Possesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate innovative practices and technologies in order to deliver value to the client.
Licenses and/or Professional Accreditation
One or more of the following, an asset – CFM, CPM, FMA, FMC, FMA, RPA, P.Eng., MBA
BGIS is an equal opportunity employer and we welcome you to apply for a position with us
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