Head of Operations
- Recruiter
- Nevis Environmental
- Location
-
Scotland
ScotlandUnited Kingdom
- Salary
- Competitive Salary Offered
- Posted
- 22 Dec 2021
- Closes
- 19 Jan 2022
- Job Title
- Director
- Category
- Scientific and Pharmaceutical
- Contract Type
- Permanent
- Hours
- Full Time
HEAD OF OPERATIONS
JOB DESCRIPTION
Role – Head of Operations
Reports to – Managing Director
Location – Dochfour Business Centre, Dochfour, IV3
Contract – Full time, Permanent
Job purpose/Primary objectives
• This position is a senior management position within the company with responsibility to ensure that the company operates to its full potential and grows aligned with strategy,
• Design, manage and control all operational aspects of the business to reduce the risk to the business pipeline, clients, and staff and to ensure quality.
• Create and get agreement to strategy relating to operational role and contribute to overall business strategy
• Main responsibility areas will include HR, operational efficiency, aligning to culture, risk management, developing better ways of working, ensuring tender completion, H&S management, resource management, overarching project management, management of marketing and BD efforts.
o To report to the MD/and or board on opportunity pipelines, projects underway, resources and to work with the MD to develop the business and maintain & improve the operational aspects. The role should make space for the MD to develop the business and strategy,
o To ensure all necessary systems and procedures to ensure we comply with legal requirements and meet agreed operational, health & safety & quality standards,
o Responsible for HR management & resourcing, to ensure that staff are well managed, and the company is properly and economically resourced,
o To be responsible for and to ensure the Health and Safety objectives of the company are achieved, recorded, and maintained,
o To be responsible for resource management and schedule development in projects, ensuring efficient resourcing, that tasks are on target & contractually fulfilled to a high quality;
o Control and develop systems to maintain the opportunity pipeline ensuring a pipeline of work & provision of quality responses and communications
o Manage and provide oversight to marketing and BD efforts including social media and blogs, events, and promotions
o To cascade actions to staff to ensure from strategic objectives given by directors: delegating responsibility, as appropriate, to achieve the company's aims;
Key Tasks/Duties
HR Management and systems
• Overarching organisation and management of all aspects of HR:
o Overarching staff line management, including disciplinary action and the review of staff performance regularly and in annual PDRs,
o Directing, and managing resourcing of staff for projects,
o Managing staff records ensuring risk management for the company,
o Contracts and handbooks and policies,
o Advise and report on staff and resourcing needs,
o Advertising and management of positions vacant, hiring and induction & onboarding of new staff,
o Contractor management,
o Staff retention and satisfaction and training/ and scheduling,
o Payroll management.
Projects operations and management
• Manage the effective delivery of all company projects, providing guidance where necessary and ensuring they are on target and resourced to the benefit of the business;
o Oversee and manage scheduling of staff and resource, in conjunction with the Head of Environment and project managers
o Report on project progress & timelines, particularly with respect to profitability and resourcing,
o Develop client communication to ensure client satisfaction and repeat business,
o Ensure issues raised are resolved to the satisfaction of clients and NE,
o Ensure projects are recorded correctly, and are financially correct and reported on including H&S, ISO, project set up, payment plans, invoicing,
o H&S overview of all projects undertaken,
o Manage project management meetings & recording cascading of information,
o Delegate & monitor responsibility as required,
o Gather and record client feedback,
o Contract management and contractual risk,
o Approve and supervise work as required produced by the business and approve and authorise reports produced.
Pipeline Management
• Control and management of opportunity pipeline:
o Ensure proper recording, maintenance, and management of opportunities across the system (e.g., environmental register/Accelo/server/monthly invoicing record sheet),
o Manage and ensure regular contact with opportunity contact to assess needs & to ensure a good relationship and to check on progress of opportunity,
oReview all tenders produced and ensure resource planning,
o Gather, write and source PQQs and preferred supplier lists. Maintain a register of successful registration,
o Speculative approaches to companies to get on supplier list,
o Report on progress on project pipeline & why not successful with bids.
Finance
• Control and management of the collection and output of pertinent financial information:
o Creation of forecasting information income from projects and opportunities,
o Creation and management of operational budget streams,
o Responsibility for monthly collation on income & potential income data for forecasting and invoicing purposes, liaising and coordinating with staff – ensuring it is correct for month and going forward,
o Management and control of expenses system and correct use,
o Management of monthly billing and invoicing including reminders for late returns,
o Ensuring good communication with clients and subcontractors,
o Payroll changes,
o Reporting changes to budget or expected forecasts, and of costs etc to Directors.
Internal Systems
• Ownership and control of internal systems and programs and their integration, including;
o IMS – including management, creation of documentation and ensuring good practice,
o Develop and implement programme management tools, delivery systems, policies and procedures to ensure day–to–day operations achieve their objectives,
o Maintain, review, and update the ISO IMS to ensure that staff have access to the right template, policy procedures and registers,
o Manage, monitor, and review the use of Accelo, as both a job & time management system and a CRM to ensure information is properly recorded and can be used for reporting on project progress and identify resources needed,
o Management and control of ICT systems, and both office and field equipment ensuring its good operation,
o Maintain existing accreditations & identify those necessary for the business. Ensure that these are marketed and used effectively for BD.
Health, Safety and Quality
• Ensure designs and actions by the team meet all required health, safety, and quality requirements applicable for the country of application and company systems;
o Maintain and manage H&S records to reduce company & staff risk,
o Periodically audit staff activities against company and industry practices and standards,
o Maintain certification of the company under ISO 9001, 14001 and 45001,
o Manage delivery of and provide good practice systems, legislation compliance and IMS procedures.
Sales and Marketing
• Manage and organise, in agreement with the MD, the sales and marketing elements of the business:
o Create a marketing strategy to be agreed with the MD, and utilising material from the wider team and implement and monitor progress,
o Production & management of marketing materials, press articles & social media output,
o Meeting with clients & potential clients as required,
o Manage and grow social media in line with objectives and culture, undertaking analysis of social media performance,
o Devising, managing and executing campaigns in line with objectives,
o Ensure competitor output is monitored and met
o Manage and improve website content and performance,
o Ensure marketing material is of an excellent standard and matches across the brand,
o Brand redesign as directed.
Business Development
• Attendance at events and conferences as required,
• Ensure repeat business through client interaction and attention to detail. Quick response times and quality output and identifying and prospecting for additional work,
• Look for speculative opportunities. Undertake speculative emails and calls – follow up calls and emails,
• Manage the CRM database to ensure it can be used effectively to retrieve and record information,
• Maintain an active eye on competitors.
•Any other duties commensurate with the grade and level of responsibility of this post for which the post holder has the necessary experience and/or training.
Person Requirements
– Strategic thinker
– A natural organiser and facilitator
– Attention to detail and assessment of risks
– Confident people skills – winning people round and people management
– Thinking on your feet
– Willing to think round a problem
– Persistence and resilience
– Willing to work and check understanding until job is complete
– Practical hands on enabler and facilitator for others to complete mission critical tasks
– Willing to communicate tasks to others & ensure tasks are completed
– Understanding of environmental issues
– Fully ICT literate
– Full driving licence & access to own car
Experience Requirements
..... click apply for full job details
JOB DESCRIPTION
Role – Head of Operations
Reports to – Managing Director
Location – Dochfour Business Centre, Dochfour, IV3
Contract – Full time, Permanent
Job purpose/Primary objectives
• This position is a senior management position within the company with responsibility to ensure that the company operates to its full potential and grows aligned with strategy,
• Design, manage and control all operational aspects of the business to reduce the risk to the business pipeline, clients, and staff and to ensure quality.
• Create and get agreement to strategy relating to operational role and contribute to overall business strategy
• Main responsibility areas will include HR, operational efficiency, aligning to culture, risk management, developing better ways of working, ensuring tender completion, H&S management, resource management, overarching project management, management of marketing and BD efforts.
o To report to the MD/and or board on opportunity pipelines, projects underway, resources and to work with the MD to develop the business and maintain & improve the operational aspects. The role should make space for the MD to develop the business and strategy,
o To ensure all necessary systems and procedures to ensure we comply with legal requirements and meet agreed operational, health & safety & quality standards,
o Responsible for HR management & resourcing, to ensure that staff are well managed, and the company is properly and economically resourced,
o To be responsible for and to ensure the Health and Safety objectives of the company are achieved, recorded, and maintained,
o To be responsible for resource management and schedule development in projects, ensuring efficient resourcing, that tasks are on target & contractually fulfilled to a high quality;
o Control and develop systems to maintain the opportunity pipeline ensuring a pipeline of work & provision of quality responses and communications
o Manage and provide oversight to marketing and BD efforts including social media and blogs, events, and promotions
o To cascade actions to staff to ensure from strategic objectives given by directors: delegating responsibility, as appropriate, to achieve the company's aims;
Key Tasks/Duties
HR Management and systems
• Overarching organisation and management of all aspects of HR:
o Overarching staff line management, including disciplinary action and the review of staff performance regularly and in annual PDRs,
o Directing, and managing resourcing of staff for projects,
o Managing staff records ensuring risk management for the company,
o Contracts and handbooks and policies,
o Advise and report on staff and resourcing needs,
o Advertising and management of positions vacant, hiring and induction & onboarding of new staff,
o Contractor management,
o Staff retention and satisfaction and training/ and scheduling,
o Payroll management.
Projects operations and management
• Manage the effective delivery of all company projects, providing guidance where necessary and ensuring they are on target and resourced to the benefit of the business;
o Oversee and manage scheduling of staff and resource, in conjunction with the Head of Environment and project managers
o Report on project progress & timelines, particularly with respect to profitability and resourcing,
o Develop client communication to ensure client satisfaction and repeat business,
o Ensure issues raised are resolved to the satisfaction of clients and NE,
o Ensure projects are recorded correctly, and are financially correct and reported on including H&S, ISO, project set up, payment plans, invoicing,
o H&S overview of all projects undertaken,
o Manage project management meetings & recording cascading of information,
o Delegate & monitor responsibility as required,
o Gather and record client feedback,
o Contract management and contractual risk,
o Approve and supervise work as required produced by the business and approve and authorise reports produced.
Pipeline Management
• Control and management of opportunity pipeline:
o Ensure proper recording, maintenance, and management of opportunities across the system (e.g., environmental register/Accelo/server/monthly invoicing record sheet),
o Manage and ensure regular contact with opportunity contact to assess needs & to ensure a good relationship and to check on progress of opportunity,
oReview all tenders produced and ensure resource planning,
o Gather, write and source PQQs and preferred supplier lists. Maintain a register of successful registration,
o Speculative approaches to companies to get on supplier list,
o Report on progress on project pipeline & why not successful with bids.
Finance
• Control and management of the collection and output of pertinent financial information:
o Creation of forecasting information income from projects and opportunities,
o Creation and management of operational budget streams,
o Responsibility for monthly collation on income & potential income data for forecasting and invoicing purposes, liaising and coordinating with staff – ensuring it is correct for month and going forward,
o Management and control of expenses system and correct use,
o Management of monthly billing and invoicing including reminders for late returns,
o Ensuring good communication with clients and subcontractors,
o Payroll changes,
o Reporting changes to budget or expected forecasts, and of costs etc to Directors.
Internal Systems
• Ownership and control of internal systems and programs and their integration, including;
o IMS – including management, creation of documentation and ensuring good practice,
o Develop and implement programme management tools, delivery systems, policies and procedures to ensure day–to–day operations achieve their objectives,
o Maintain, review, and update the ISO IMS to ensure that staff have access to the right template, policy procedures and registers,
o Manage, monitor, and review the use of Accelo, as both a job & time management system and a CRM to ensure information is properly recorded and can be used for reporting on project progress and identify resources needed,
o Management and control of ICT systems, and both office and field equipment ensuring its good operation,
o Maintain existing accreditations & identify those necessary for the business. Ensure that these are marketed and used effectively for BD.
Health, Safety and Quality
• Ensure designs and actions by the team meet all required health, safety, and quality requirements applicable for the country of application and company systems;
o Maintain and manage H&S records to reduce company & staff risk,
o Periodically audit staff activities against company and industry practices and standards,
o Maintain certification of the company under ISO 9001, 14001 and 45001,
o Manage delivery of and provide good practice systems, legislation compliance and IMS procedures.
Sales and Marketing
• Manage and organise, in agreement with the MD, the sales and marketing elements of the business:
o Create a marketing strategy to be agreed with the MD, and utilising material from the wider team and implement and monitor progress,
o Production & management of marketing materials, press articles & social media output,
o Meeting with clients & potential clients as required,
o Manage and grow social media in line with objectives and culture, undertaking analysis of social media performance,
o Devising, managing and executing campaigns in line with objectives,
o Ensure competitor output is monitored and met
o Manage and improve website content and performance,
o Ensure marketing material is of an excellent standard and matches across the brand,
o Brand redesign as directed.
Business Development
• Attendance at events and conferences as required,
• Ensure repeat business through client interaction and attention to detail. Quick response times and quality output and identifying and prospecting for additional work,
• Look for speculative opportunities. Undertake speculative emails and calls – follow up calls and emails,
• Manage the CRM database to ensure it can be used effectively to retrieve and record information,
• Maintain an active eye on competitors.
•Any other duties commensurate with the grade and level of responsibility of this post for which the post holder has the necessary experience and/or training.
Person Requirements
– Strategic thinker
– A natural organiser and facilitator
– Attention to detail and assessment of risks
– Confident people skills – winning people round and people management
– Thinking on your feet
– Willing to think round a problem
– Persistence and resilience
– Willing to work and check understanding until job is complete
– Practical hands on enabler and facilitator for others to complete mission critical tasks
– Willing to communicate tasks to others & ensure tasks are completed
– Understanding of environmental issues
– Fully ICT literate
– Full driving licence & access to own car
Experience Requirements
..... click apply for full job details
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