Senior Business Analyst (Software)

People make Sage great. From our colleagues delivering ground–breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

Job DescriptionConnecting the dots between what users need and their digital solutions has become your bread and butter. You've begun to develop a real passion for analysing the right way to provide solutions to complex problems, creating the best possible experience. Which is why we'd love you to bring your unique set of skills to Sage and take that all–important next step in your career.

You'll work across the experience design community including the full cast of researchers, developers, designers and digital architects to help coordinate efforts and focus them on delivering flawless and emotionally engaging end–to–end user experiences. Functionality is one thing – with your flair for problem solving you'll delight users by turning complex business scenarios into that special brand of simplicity and elegance that is uniquely Sage.

Solving problems as a Solution Designer is all about building successful working relationships: with those in your team, with those in other departments and, most importantly, with hundreds of thousands of end users who will benefit so much from the work you do.

Key Responsibilities

• Strong knowledge of industry standard tools.
• Strong experience as a Software Development focussed Business Analyst, experience in the SDLC.
• Inspired by first–hand user engagement and immersed in user context and the problem domain.
• Strong knowledge of design thinking, gaining experience in design with rationale and design critique.
• Contribute to the development of innovative practices in local team.
• Demonstrate strong communication, presentation, negotiation, collaboration, and interpersonal skills.
• Share knowledge, skills, and inspire other team members.
• Influence seniors and thought leaders – be confident with constructive challenge.
• Seek out personal development activities with initiative.
• Design for constraint, and plan for iterative or phased delivery, and scalable solutions.
• Drive and support velocity in local team.

Key Responsibilities

• Transform complex business scenarios into useful solutions that are easy to learn and efficient to use, meeting the exact needs of the user with simplicity and elegance.
• Delight users with extraordinary emotional experiences, delivering innovative, great–looking, and uniquely 'Sage' experiences that users love.
• Design for end–to–end user journeys across Sage's small business segment.
• Contribute to feature workstreams, devising novel solutions.
• Help to solve major product challenges.
• Have a track record of contributing to shipped projects.
• Contribute to prioritisation of the backlog based on a logical progression of delivery.
• Understand business goals and strategy, perform competitor analysis, understand business rules, legislation, and constraints.
• Validate proposed solutions and use good judgement to determine whether to persevere or try other approaches.

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