Service Director, London & South East

Since 1853, we have dedicated ourselves to a single goal: moving the world. Our cities are reaching new heights. Our customers are demanding new solutions. Our world is becoming more connected. For more than a century and a half, we've been pushing the world onward. It all started more than 168 years ago when Elisha Graves Otis invented the modern elevator and forever changed the urban landscape. Today, the company that bears his name is the world's leading provider of elevators, escalators and moving walkways, moving more than 2 billion people every day.

We strive to be the best. To us this means we set big goals, rise to achieve them, and win as a team. At Otis, we move the world forward and our people the most important asset.

What are we looking for?

Otis are looking for a commercial and customer–focused individual to provide leadership for our service business in London and the South East. You will drive performance and enable a culture of continuous improvement to retain and grow existing customers, gain new business and maximise the profitability of the service portfolio.

As London & SE Service Director, you will:

* Provide leadership, direction and mentoring for a team of 6 direct and c100 indirect reports whilst managing a large, complex P&L

* Develop a long–term strategy for the region in order to secure future business opportunities and take advantage of emerging markets

* Create and deliver an annual regional operation plan in line with the business strategy so as to maximise the commercial contribution

* Exceed customer expectations in a very competitive market

* Lead process improvement activities across the region, ensuring where possible, economies of scale are exploited, and cross functional teams work in partnership

* Recruit, train and develop teams in order to improve overall performance levels and develop necessary talent needed for the future

* Build customer and industry contacts across the region so as to gather market intelligence and inform sales team negotiations and business improvements

* Facilitate a culture of change enablement to help drive transformation activities

To be successful in this role you will possess the following:

* Proven experience operating at a senior level, providing a proactive, strategic approach to deliver quantifiable results

* Demonstrable success within a fast–paced, technical service organisation

* Strong business acumen, P&L leadership, cross–functional exposure, decision–making skills, and the ability to work in a matrix environment

* People management skills with a highly collaborative nature and the capability to bring teams together for common objectives

* Strong administrative and organisational skills, including the ability to prioritize multiple projects, programs and objectives

* The ability to influence and drive change

What can we offer you?

* The chance to work for an industry leading company and a global brand

* The opportunity to work in a key, visible role which is critical to the success of the organization

* Ownership of delivery and autonomy to develop and execute processes

* Competitive salary package and additional benefits

More about us:

Otis is the world leader in reliable, efficient and technologically advanced elevators, escalators and people–moving systems. Our revolutionary Gen2?? elevators, energy–saving ReGen??? drives and NCE "green" escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast–moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

We are a company with a big commitment to the continuing development of everyone who works for us, strongly supporting career progression and facilitating a culture which encourages innovative ideas and appreciate that our talent is the key to our success.

Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of individual employees support a culture of learning and attract world–class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria