Operations Director

Freightserve recruitment are looking for a Operations Director for a well–established fast growing Freight Forwarder based in the Heathrow area.

Job Description:–

Overseeing All departments

Team Size: 7 direct managers and 80 employees.

Overseeing the operations, and manage the department's managers to ensure general KPI's are achieved.

To oversee SOP, billing, costing, and profitability and ensure level of service is always kept on the highest level.

Responsible for the up skilling of the current team, through an active attitude towards coaching, mentoring and development.

Duties include:

• Offer strategic business direction through the collection, and analysis of business statistics
• Implementing automation, and strengthen process to enable operations to run effectively.
• Managing the day to day running of the operations.
• Providing top level customer care to clients.
• Negotiating with new or existing suppliers.
• Controlling profitability of the departments.
• Motivating and training team members.
• Producing profitability and other related reports.
• Health & safety in the office and work premises.
• Ensure a quality service is proved to our customers in line with our SLA's.

Essential Skills & Qualification for the role:

• Coaching, training, developing others & identifying training needs.
• Min 5 years' experience in management large teams.
• Freight and supply chain experience is an advantage.
• Managed change and continual process improvements.
• Leading project implementation and delivery.
• Flexibility to travel across the network therefore a current driving licence is required and you may need to be contactable out of hours to deal with urgent situations.
• Ideally educated to degree level (BSc, BA, BEng).

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.