Property Management Associate Director (London)

We are Touchstone, part of the Places for People Group; we are placemakers ; our work impacts on the lives of people across the U.K. – providing homes to live in, communities to retire to, spaces to stay active, supported homes for independent living, and student accommodation . Our places work when they work for everyone.

How do we do all this? By surrounding ourselves with supportive people, friendly people and can–do people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

So, we want you to join us and the 12,000 other colleagues on our journey; colleagues who have helped us create places, maintain 209,000 homes, manage GBP4.5 billion of assets, deliver GBP87.9m in social value and teach 80,000 children to swim each week.

More about the role

You will lead a team and represent the business area at a senior level, delivering all services within current legislation, best practice and business KPI's. You will maximise the performance of multiple client portfolios, ensuring that colleagues within the team and across the business deliver the service.

You will ensure budget delivery and achieve all business plan objectives ensuring that issues and problems raised by clients, customers or third parties are dealt with promptly and effectively, working with the Health and Safety team to manage the resolution process.

This role has been evaluated to suit a hybrid' working pattern for a trial period whereby there will be the opportunity to work for home for some days each week if preferred

For more information please download our job profile available on our website.

More about you

Ideally, you will have either Portfolio, Lettings or Asset Management experience along with managing client relationships and leading and motivating a team.

We are looking for a resilient decision maker who has experience analysing data and taking action in a customer focussed environment. You will possess excellent communication and engagement skills, along with a common sense approach.

Having gained a recognised professional qualification, you will have excellent knowledge of the private rented sector, multi–tenure management along with the associated legislation and a good knowledge of property law. The successful candidate will be able to demonstrate effective problem–solving skills and the ability to make sound judgement calls.

The benefits

Our ambition gives you all the challenge you could wish for and that's why we can offer you tangible and exciting career progression in a diverse and pioneering business.

Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier; from a pension, generous holiday pay, training, sick pay, and free or discounted gym membership – to a wealth of extra perks including interest–free loans for colleagues, discounts and offers on thousands of retailers, restaurants and leisure outlets and much more