Client Services Director

Client Services Director – West Midlands – cGBP65k

Are you looking to join a fabulous agency in the Midlands who have had a record year despite the pandemic? We're working with a great agency in the Midlands who are looking to recruit a Client services Director into their vibrant team. Our Client is looking to make this senior appointment rather urgently so if you like the sound of the role below then get in touch with us ASAP.

Key Responsibilities

• Ensuring client satisfaction hits and exceeds business targets as well as driving and supporting Account Teams to maintain high level (exec team and above) client relationships, attending meetings where required
• Advising and supporting Account Teams to ensure projects delivered exceed client expectations
• Build and develop lasting relationships with existing and target clients
• Ensure account teams are working within the ISO 9001 standards for client delivery
• Full responsibility for hitting business development targets with client portfolio. Actively seeking new connections within key clients and attending client functions/ events to network
• Work closely with the Marketing Communication Manager and Client Relationship Director to support marketing and new business campaigns
• Producing monthly reports for Management Meetings to show progress against business objectives and other management issues
• Implementing business strategy and priorities within the Commercial team
• Support the leadership team in cascading key information and stories. Ensuring conversations with clients filter down to account team where necessary

The candidate:

• Outstanding interpersonal skills – excellent presenter and confident at communicating at a senior level (Exec/board) including facilitation
• Experienced networker and relationship builder
• Organisational skills and attention to detail
• Strategic thinker
• Strategic business planning and goal setting
• Flexible – ability to adapt in the moment and responsive to change
• Significant event production experience preference, ideally in an agency environment

This is an excellent opportunity for a seasoned Client Services Director to join an expanding Birmingham based marketing agency in the West Midlands. The role offers hybrid working and is commutable from Worcester, Birmingham, Brierley Hill, Kidderminster, Dudley, Coventry. Please do apply on line or call Rebecca on / to chat about the role