Business Transformation Analyst - Project Manager

We're Norton Rose Fulbright – a global law firm with over 50 offices and 7,000 employees worldwide.

Our Newcastle Hub is currently recruiting for a Business Transformation Analyst – Project Manager. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued.

Our office is based right next to the Tyne Bridge and within striking distance of the City Centre and although we are all working remotely currently, longer term we are proud to offer a hybrid working model retaining the best elements of remote and in–office working to create a culture of high performance though flexibility and encouraging a healthy work/life balance of working arrangements.

The Role

We are undertaking a number of initiatives to help our business service teams operate more efficiently and cohesively, with a focus on high quality service delivery to internal clients. We are recruiting a Business Process Analyst / Project Manager to support this.

The Business Process Analyst / Project Manager will:

• Lead the management, analysis and delivery of projects (including business case and requirements definition; process improvement reviews and mapping; data modelling and analysis; functional design; solution assessment; implementation planning; UAT; end–user communication and training)
• Develop and manage project control documentation (such as project plans; action logs; RAID logs).
• Monitor and control designated projects to ensure delivery to time and budget, taking action to mitigate risk and resolve issues where required.
• Produce audience appropriate project reports and ensure all stakeholders receive correctly targeting communication.
• Support change management and communications across projects within the transformation.
• Identify and prioritise core, internal business service processes to be (re)mapped.
• Consult business service department heads and their subject matter experts to understand governing policies, purpose of processes, desired business outcomes, and business success criteria.
• Lead process design workshops and take responsibility for output and delivery.
• Map processes and align where business output is complimentary.
• Audit existing process documentation for completeness, accuracy and usefulness.
• Identify core competencies required to deliver processes e.g. data verification and entry, document production, content harvesting and storage, report generation, research and analysis.
• Document implications of any process change to facilitate development of change impact assessments.

Skills and Experience Required:

• Strong project delivery experience
• Highly motivated self–starter who is adaptable, pragmatic, and has a can–do attitude.
• Ability to act decisively, and move projects with pace
• Good knowledge of process frameworks, process methods
• Adept at process analysis, producing process documentation and process modelling
• A good understanding of Lean Six Sigma principles
• Workshop facilitation skills
• Influencing skills
• Problem solving skills
• Strong interpersonal skills

Our clients come first and whilst we have a high performance culture and work hard as a team, in return we offer range of competitive benefits including:

• 25 days hols + Bank hols – Buy/sell
• GP Service
• Bupa Healthcare
• Pension
• Flexible working

Norton Rose Fulbright is committed to promoting a diverse workforce and an inclusive workplace where everyone can realise their full potential and career ambitions on the basis of merit and skill. We are open to flexible working practices, and will support you in effectively managing your work and personal commitments. We offer a range of family friendly and inclusive employment policies, flexible working arrangements, and employee networks.

Norton Rose Fulbright is an equal opportunities employer. We will make reasonable adjustments to our application process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements.

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