Sales Director
- Recruiter
- Confidential
- Location
-
Gloucestershire
South West EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 08 Sep 2021
- Closes
- 06 Oct 2021
- Job Title
- Associate Director
- Category
- Professional Services
- Contract Type
- Permanent
- Hours
- Full Time
Jackson Hogg is delighted to be supporting a global electronics manufacturing organisation with the appointment of a Sales Director.
This is a flexible role with a blend of home & site–based work, combined with travel to customers when required. This role is the primary interface with the customer and is responsible for managing all aspects of the assigned customer accounts relating to growth, pricing, profit, working capital and customer service. The Sales Director is responsible for growing the business across the manufacturing divisions and sites.
Deliverables will be around:
* Growth
* Demonstrate clear leadership of entire organisation to deliver outstanding customer service therefore enabling short and long–term growth.
* Utilise organisational account development tools, identify and close significant opportunities across the customers divisions and sites to deliver sustainable account growth.
* Utilise the company account management tools, CRM systems, ERP systems and comply with the companies processes to maintain strict account governance.
* Maintain and develop wide customer and customer executive relationships to ensure a very high level of NPS.
* Maintain an in–depth knowledge of the customer, the organisation and the industry to deliver thought leadership and true customer value.
* P & L
* Ensure that all new business is awarded, and existing business is maintained at high levels of gross margin and operating profit.
* Ensure all business systems (EFACS, CRM etc.) are updated with the latest standards to deliver operational and financial excellence.
* Ensure that all tooling, non–recurring costs and company labour is sold/delivered profitably and there is a timely collection of income.
* Ensure that all financial forecasting (Revenue, Order Intake and Order Book), within the current, month, quarter and year outlook is accurate and timely.
* Working Capital & Risk
* Ensure that business maintains outstanding working capital across its accounts.
* Take responsibility for collection within terms of all accounts receivables.
* Secure inventory greater than industry standard turns.
* Ensure excess and obsolete material claims are collected in a timely manner.
* Take responsibility for closure of timely and accurate customer pricing deviations.
* Negotiate, maintain and execute customer contract (MSA, MEPA) to eliminate any risk.
* Monitor, maintain and manage customer credit risk by utilising credit management tools and processes and make financial commitments on behalf of the company that mirror customer behaviour and financial risk.
* Relationship Management
* Be the primary focal point for the customer relationship including; strategic growth, customer satisfaction, problem and conflict resolution and escalation.
* Work with the Operations teams across the global organisation to ensure the business delivers outstanding operational execution. This includes ensuring we exceed customer request and commit dates (OTD) and we maintain a high level of quality (DPPM). All of these commits must be reflected accurately in the company's ERP systems.
* Proactively look for opportunities to delight the customer and deliver a rich customer experience with global organisation.
* For accounts defined as "global", this role will manage the relationship across all sites globally.
* Conduct regular customer meetings including, but not limited to monthly meetings, quarterly business reviews and strategic business reviews
* Routinely travel to customer and group sites globally as needed to accomplish duties and responsibilities.
* Establish and maintain standard methodologies for project and program management, in conjunction with existing procedures.
Requirements
* Degree or equivalent work experience in directly related fields
* 3 – 5years+ in a similar role: Key Account, Sales, Commercial or Business Unit Management within electronic manufacturing or a directly related field.
* Experience working in a P&L, alongside managing (direct / indirectly) across Programmes, Ops, Supply Chain, Commercial to deliver customer projects
This is a flexible role with a blend of home & site–based work, combined with travel to customers when required. This role is the primary interface with the customer and is responsible for managing all aspects of the assigned customer accounts relating to growth, pricing, profit, working capital and customer service. The Sales Director is responsible for growing the business across the manufacturing divisions and sites.
Deliverables will be around:
* Growth
* Demonstrate clear leadership of entire organisation to deliver outstanding customer service therefore enabling short and long–term growth.
* Utilise organisational account development tools, identify and close significant opportunities across the customers divisions and sites to deliver sustainable account growth.
* Utilise the company account management tools, CRM systems, ERP systems and comply with the companies processes to maintain strict account governance.
* Maintain and develop wide customer and customer executive relationships to ensure a very high level of NPS.
* Maintain an in–depth knowledge of the customer, the organisation and the industry to deliver thought leadership and true customer value.
* P & L
* Ensure that all new business is awarded, and existing business is maintained at high levels of gross margin and operating profit.
* Ensure all business systems (EFACS, CRM etc.) are updated with the latest standards to deliver operational and financial excellence.
* Ensure that all tooling, non–recurring costs and company labour is sold/delivered profitably and there is a timely collection of income.
* Ensure that all financial forecasting (Revenue, Order Intake and Order Book), within the current, month, quarter and year outlook is accurate and timely.
* Working Capital & Risk
* Ensure that business maintains outstanding working capital across its accounts.
* Take responsibility for collection within terms of all accounts receivables.
* Secure inventory greater than industry standard turns.
* Ensure excess and obsolete material claims are collected in a timely manner.
* Take responsibility for closure of timely and accurate customer pricing deviations.
* Negotiate, maintain and execute customer contract (MSA, MEPA) to eliminate any risk.
* Monitor, maintain and manage customer credit risk by utilising credit management tools and processes and make financial commitments on behalf of the company that mirror customer behaviour and financial risk.
* Relationship Management
* Be the primary focal point for the customer relationship including; strategic growth, customer satisfaction, problem and conflict resolution and escalation.
* Work with the Operations teams across the global organisation to ensure the business delivers outstanding operational execution. This includes ensuring we exceed customer request and commit dates (OTD) and we maintain a high level of quality (DPPM). All of these commits must be reflected accurately in the company's ERP systems.
* Proactively look for opportunities to delight the customer and deliver a rich customer experience with global organisation.
* For accounts defined as "global", this role will manage the relationship across all sites globally.
* Conduct regular customer meetings including, but not limited to monthly meetings, quarterly business reviews and strategic business reviews
* Routinely travel to customer and group sites globally as needed to accomplish duties and responsibilities.
* Establish and maintain standard methodologies for project and program management, in conjunction with existing procedures.
Requirements
* Degree or equivalent work experience in directly related fields
* 3 – 5years+ in a similar role: Key Account, Sales, Commercial or Business Unit Management within electronic manufacturing or a directly related field.
* Experience working in a P&L, alongside managing (direct / indirectly) across Programmes, Ops, Supply Chain, Commercial to deliver customer projects