Executive Director, Sales and Client Relations

Summary

Executive Education has ambitious growth targets in the next five years, accounting for an important proportion of the School's total revenue. It is a key part of the School's future strategic and growth plans.

This role is a critical part of that growth. Managing a team of circa 18, ranging from Bids, Client Relations, New Business and Open Sales, this position will nurture and grow both new and existing client relationships and aid in the growth of the Business School.

London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

Main Responsibilities

• Lead the Sales teams to achieve their strategic and operational objectives, ensuring people are focused on the right priorities, have the right capabilities and mindset and resources are aligned and appropriately deployed.
• Anticipate and identify all potential business risks and oversee risk management, compliance and governance.
• Set regional, industry and financial targets.
• Monitor outcomes, targets and KPIs regularly, and report to the business on a weekly basis.
• Lead and support the team in the negotiation of high–value, non–standard contracts and agreements with clients and stakeholders to secure the best possible commercial outcome for the School.
• Use understanding of the client's needs and the School's offering and financial targets to ensure appropriate terms are offered and can be delivered.
• Coach, support and motivate the team to high performance and achievement of KPIs
• Lead the team to grow existing corporate relationships and to identify, nurture, and acquire new, strategically important relationships to ensure London Business School has a network of resilient, profitable and enduring corporate relationships.

Ideal Candidate

Our ideal candidate will have:

• Experience of working in a fast paced and client led environment.
• MBA, Masters or Bachelor's degree.
• Extensive experience in leading B2B sales and customer relations functions at a managerial level.
• Strong communication, influencing, negotiating skills.
• Experience of team management, developing and growing individuals at varying levels to ensure career develop and team focus.
• Deep customer centricity. Ability to listen, identify and build solutions to meet customer needs.
• Deep knowledge of the executive education industry from either working within/ or dealing with relevant external environments.
• Strong commercial acumen.
• Excellent ability to develop and maintain senior level relationships with client organisations.
• Experience in leading B2B and B2C sales teams.
• Ability to manage multiple internal and external stakeholders and to collaborate effectively with peers, junior staff and senior leaders.
• A proven track record of sales delivery via business relationships and team growth