Senior Business Analyst
- Recruiter
- Confidential
- Location
-
Newcastle Upon Tyne
North East EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 24 Aug 2021
- Closes
- 21 Sep 2021
- Job Title
- IT Director
- Category
- Information Technology
- Contract Type
- Permanent
- Hours
- Full Time
Background
Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and embarking on an ambitious and exciting digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world.
RCDTS sits within Chief Digital & Information Group (CDIO), we're increasingly delivering in–house through our growing network of digital delivery centres – hi–tech, state–of–the–art facilities across the UK.
We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone handle their own work/life balance. And we're creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.
The Team
Service Management & Operations (SM&O) are accountable for the end to end service for HMRC's IT Systems & Services and our focus is on ensuring consistent, excellent Customer Experience.
We work closely with the other platform groups and their partners to bring those IT Systems and Services together and use the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience.
This is an exciting time to join us, as we move on to deliver future phases and further exploit Service Now capability to enable transformation of our organisation and support HMRC strategic goals
Role & Responsibilities
As a Senior Business Analyst, you will be a key member of the team collaborating with partners throughout the full delivery lifecycle.
Collaborating with the Senior Project coordinator, you will understand and analyse user/ business needs to ensure outcomes are aligned with service vision and business strategy.
You will facilitate collaboration and lead effective communication with all partners and the wider Project Team to define solutions and co–ordinate design, implementation and testing activities in line with expectations and requirements.
Ideal Candidate
You will already have a comprehensive understanding of the capabilities of the ServiceNow platform and be confident using this knowledge to support the continued success and adoption of the platform.
Able to challenge constructively and act as a critical friend you will have experience of working on development of projects and be comfortable engaging with partners to develop requirements and business cases.
Duties will include:
Research and gathering of business requirements against those articulated for the project determining the need and value.
Utilising process modelling and employ a range of tools and techniques to map 'As–Is' and To–Be' business processes
Supporting the creation of standards, policies, strategy, roadmaps and vision statements.
Evaluate requirements and seeing opportunities to develop successful business requirements needed to make the transition
Evaluate benefits analysis and identifying business–related actions that will assist with project delivery
Engage with partners to identify and analyse user needs, ensuring all that are impacted by change are engaged.
Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines
Work with technical leads to ensure needs are translated into technical solutions.
Ensure the delivery of change is made against a fully auditable process by producing/assisting with documents such as business cases, application of methodologies, user stories and cases, UAT plans and strategies, guidance and frameworks.
Remain up to date with new and emerging developments and trends. communities.
Essential criteria
You will have;
A strong analytical background with experience of identifying and analysing complex business requirements for enterprise tooling using Agile principles and practices.
The ability to engage and lead multiple partners to identify requirements, produce workflow diagrams, build user stories and produce clearly defined sets of requirements.
Experience in analysing business processes to identify improvements, conflicts and inefficiencies and propose solutions.
Experience of full project application / software lifecycle implementation and have ideally delivered and implemented enterprise level projects.
Knowledge of ServiceNow or alternative IT Service Management systems and its capabilities.
Desirable
BCS or other Business Analysis Certification.
Hold a professional registration such as MBCS / RITTech
ITIL foundation qualified
ServiceNow Certifications
Understanding of Agile delivery
Selection Process
CVs should clearly demonstrate how the candidate meets the essential criteria and qualifications stated above and their suitability for the role.
Applicants will be sifted based upon contents of the CV providing evidence of the essential criteria and suitability for the role in line with the job specification outlined above.
If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Interviews may be held via Teams due to current COVID19 restrictions.
Additional Information
We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.
We are committed to offering flexible working within our organisation. We will consider all requests to work part–time, flexibly or on a job–share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements.
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance
Revenue & Customs Digital Technology Services (RCDTS) are working alongside HM Revenue & Customs (HMRC) and embarking on an ambitious and exciting digital transformation programme which will result in HMRC becoming one of the most digitally advanced tax authorities in the world.
RCDTS sits within Chief Digital & Information Group (CDIO), we're increasingly delivering in–house through our growing network of digital delivery centres – hi–tech, state–of–the–art facilities across the UK.
We focus on our people, with clearly defined career pathways that are rewarding, fulfilling and achievable. We have flexible ways of working to help everyone handle their own work/life balance. And we're creating an authentically diverse and inclusive workplace where everyone feels able to bring their whole self to work.
The Team
Service Management & Operations (SM&O) are accountable for the end to end service for HMRC's IT Systems & Services and our focus is on ensuring consistent, excellent Customer Experience.
We work closely with the other platform groups and their partners to bring those IT Systems and Services together and use the ServiceNow Platform capability to drive operational efficiencies, reduce costs and improve customer and colleague experience.
This is an exciting time to join us, as we move on to deliver future phases and further exploit Service Now capability to enable transformation of our organisation and support HMRC strategic goals
Role & Responsibilities
As a Senior Business Analyst, you will be a key member of the team collaborating with partners throughout the full delivery lifecycle.
Collaborating with the Senior Project coordinator, you will understand and analyse user/ business needs to ensure outcomes are aligned with service vision and business strategy.
You will facilitate collaboration and lead effective communication with all partners and the wider Project Team to define solutions and co–ordinate design, implementation and testing activities in line with expectations and requirements.
Ideal Candidate
You will already have a comprehensive understanding of the capabilities of the ServiceNow platform and be confident using this knowledge to support the continued success and adoption of the platform.
Able to challenge constructively and act as a critical friend you will have experience of working on development of projects and be comfortable engaging with partners to develop requirements and business cases.
Duties will include:
Research and gathering of business requirements against those articulated for the project determining the need and value.
Utilising process modelling and employ a range of tools and techniques to map 'As–Is' and To–Be' business processes
Supporting the creation of standards, policies, strategy, roadmaps and vision statements.
Evaluate requirements and seeing opportunities to develop successful business requirements needed to make the transition
Evaluate benefits analysis and identifying business–related actions that will assist with project delivery
Engage with partners to identify and analyse user needs, ensuring all that are impacted by change are engaged.
Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines
Work with technical leads to ensure needs are translated into technical solutions.
Ensure the delivery of change is made against a fully auditable process by producing/assisting with documents such as business cases, application of methodologies, user stories and cases, UAT plans and strategies, guidance and frameworks.
Remain up to date with new and emerging developments and trends. communities.
Essential criteria
You will have;
A strong analytical background with experience of identifying and analysing complex business requirements for enterprise tooling using Agile principles and practices.
The ability to engage and lead multiple partners to identify requirements, produce workflow diagrams, build user stories and produce clearly defined sets of requirements.
Experience in analysing business processes to identify improvements, conflicts and inefficiencies and propose solutions.
Experience of full project application / software lifecycle implementation and have ideally delivered and implemented enterprise level projects.
Knowledge of ServiceNow or alternative IT Service Management systems and its capabilities.
Desirable
BCS or other Business Analysis Certification.
Hold a professional registration such as MBCS / RITTech
ITIL foundation qualified
ServiceNow Certifications
Understanding of Agile delivery
Selection Process
CVs should clearly demonstrate how the candidate meets the essential criteria and qualifications stated above and their suitability for the role.
Applicants will be sifted based upon contents of the CV providing evidence of the essential criteria and suitability for the role in line with the job specification outlined above.
If you are successful at the sift stage, you will be invited to interview to demonstrate your suitability. Interviews may be held via Teams due to current COVID19 restrictions.
Additional Information
We are an equal opportunity employer and value diversity at our company. As such we encourage anybody who needs a reasonable adjustment during the recruitment process to contact the recruiter or hiring manager dealing with your application who will discuss the reasonable adjustments required with you.
We are committed to offering flexible working within our organisation. We will consider all requests to work part–time, flexibly or on a job–share basis. Please speak to the recruitment team or the hiring manager if you would like to discuss flexible working arrangements.
If you are applying for a role in an office within a regional centre location or a transitional or specialist site, then the following may apply: Daily Travel Assistance will be available for this role, provided the successful applicant is a current RCDTS employee and meets the eligibility requirements outlined in the department's Daily Travel Assistance guidance