Head of Operational Excellence
- Recruiter
- Confidential
- Location
-
Bristol
South West EnglandUnited Kingdom
- Salary
- 80000.00 - 95000.00 GBP Annual
- Posted
- 23 Aug 2021
- Closes
- 20 Sep 2021
- Job Title
- Director
- Category
- Marketing / Business Development
- Contract Type
- Contract
- Hours
- Full Time
Job title Head of Operational Excellence (FTC –12 Months)
Location Flexible with regular travel to Bristol
Salary GBP80,000 – GBP95,000 + benefits
We are looking to appoint an established Head of Operational Excellence to create and lead an impactful Change and Transformation capability supporting all areas of business including Property, Finance, Revenue, Sales, Reservations and Customer Care Operations
Key responsibilities include:
* Ensuring all Customer Journeys are mapped and aligned to process and capability
* Create an ethos of and execute channel shift to new Digital technologies
* Seek to eliminate waste demand from all channels
* Design, execute and continuously iterate a quarterly improvement plan that all key stakeholders have confidence in and that is linked to an overarching end vision/ set of targets
* Project Management of business and systems improvement initiatives
* Change Management planning and impact management
* Functional and cross divisional operational readiness
* Customer Insight – establish reporting and interpret data for prioritisation/ ownership
* Provision of operational reporting, engagement of results and continuously improve quality of reporting
* Resource Planning, Quality and Compliance
* Work closely with key stakeholders (internal and external) to identify recurring issues and challenges that are hindering achievement of objectives
* Ensure that the Operational Excellence functions are resourced to the level and capability required to achieve the improvement plan to time
* Manage the budget for the department within agreed targets
Essential skills & experience:
* 5 years' leadership experience in an Operational Excellence/ business and/ or Change Improvement role, ideally in a customer facing operational shared support function
* A track record of delivering tangible improvements in efficiency through people, process and systems transformation in a customer facing environment
* Lean/ Six Sigma approach to process and systems
* Change Management experience, understand how to implement change in a sustainable way to deliver and maintain target benefits
* Experience in a reporting and insight function
* Understanding of budgeting, Workforce Planning and Resource Management
* Oversight of process and technical training capability
* Data driven – uses data to define and priorities opportunities
* Understanding of quality and compliance assessment
Please APPLY NOW and a member of the CMR team will be in touch to provide more information
Location Flexible with regular travel to Bristol
Salary GBP80,000 – GBP95,000 + benefits
We are looking to appoint an established Head of Operational Excellence to create and lead an impactful Change and Transformation capability supporting all areas of business including Property, Finance, Revenue, Sales, Reservations and Customer Care Operations
Key responsibilities include:
* Ensuring all Customer Journeys are mapped and aligned to process and capability
* Create an ethos of and execute channel shift to new Digital technologies
* Seek to eliminate waste demand from all channels
* Design, execute and continuously iterate a quarterly improvement plan that all key stakeholders have confidence in and that is linked to an overarching end vision/ set of targets
* Project Management of business and systems improvement initiatives
* Change Management planning and impact management
* Functional and cross divisional operational readiness
* Customer Insight – establish reporting and interpret data for prioritisation/ ownership
* Provision of operational reporting, engagement of results and continuously improve quality of reporting
* Resource Planning, Quality and Compliance
* Work closely with key stakeholders (internal and external) to identify recurring issues and challenges that are hindering achievement of objectives
* Ensure that the Operational Excellence functions are resourced to the level and capability required to achieve the improvement plan to time
* Manage the budget for the department within agreed targets
Essential skills & experience:
* 5 years' leadership experience in an Operational Excellence/ business and/ or Change Improvement role, ideally in a customer facing operational shared support function
* A track record of delivering tangible improvements in efficiency through people, process and systems transformation in a customer facing environment
* Lean/ Six Sigma approach to process and systems
* Change Management experience, understand how to implement change in a sustainable way to deliver and maintain target benefits
* Experience in a reporting and insight function
* Understanding of budgeting, Workforce Planning and Resource Management
* Oversight of process and technical training capability
* Data driven – uses data to define and priorities opportunities
* Understanding of quality and compliance assessment
Please APPLY NOW and a member of the CMR team will be in touch to provide more information
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