Senior Operations Change Partner

Due to continued growth of Arrow Global we have a fantastic opportunity to join the Digital Servicing & Customer Transformation team as Senior Operations Change Partner.

As a Senior Operations Change Partner, you will support the Operations Change Manager in the day to day management of the team. You will be responsible for managing operational change, continuous improvement and business readiness across all UK entities. You will be a creative problem solver with an analytical mindset who has a passion for making business improvements.

This role can be based at either our Glasgow or Manchester office with home working. Due to the current pandemic this will be initially home based only.

What will you be doing?

Support the Operations Change Manager in the day to day running of the team, including task management and reporting to business stakeholders

Develop and motivate team of Operations Change Partners

Management of Risk Control Self–Assessment for the wider department

Support the management of operational incidents including root cause investigation and management of remedial action

Analyse and document current and new business processes both from an operational and system perspective

Work with key stakeholders across the business to ensure the operational platform is prepared effectively to support business change including presenting findings and detail solutions and in turn agree changes required, throughout the change life cycle

Complete review and reformatting of operational procedures including the identification of gaps within current framework and create new procedures where required

Validate procedure content with relevant SME and accurately record findings

Encourage and embed Lean methodology across business processes, ensuring we get the best out of our people and processes

Driving Continuous Improvement across the business as a mindset to increase the volume of new ideas submitted

Chair Continuous Improvement forum, facilitating the review and segmentation of newly submitted ideas, monitoring the development of ideas already in progress

Successful implementation of Continuous Improvement requests

Show initiative in problem solving and effective use of management information

Horizon scanning to ensure that department and wider business are aware of industry and regulatory changes which could impact existing business processes

Create and amend process maps in line with current requirements

Align priorities with overarching business strategy

Is this you?

Vast experience of working in a Change environment

Expert knowledge of the operational business processes

Previous experience as a BA

Inquisitive & driven with a can–do attitude

Proactive mindset; identifying and preventing potential problems

Thrives in a fast–paced environment and adaptable to change whilst managing competing

Exceptional analytical and problem–solving skills

Understanding of risk management and internal controls

Excellent communication, influencing skills and confident in communicating with stakeholders both internal and external both written and verbal

Effective prioritisation and organisational skills, ability to manage multiple competing priorities in a fast–paced environment whilst ensuring high attention to detail

Able to manage and prioritise own workloads effectively and self–motivated

Good knowledge of SQL

Solid working knowledge of Microsoft Office products Word, Excel, Visio & PowerPoint

Lean Six Sigma accreditation desirable

Why Arrow Global?

Arrow Global Group is a leading European investor and asset manager in the non–performing and non–core assets sector. Operating in five different geographies and servicing over 9 million customer accounts. Our Purpose – building better financial futures.

We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have interactive subsidised events, colleague engagement teams, employee recognition and development programs and the opportunity to work collaboratively with multiple European countries