Head of Activities - Haggerston Castle

Role Purpose
Responsible for delivering a great activities, entertainment and retail experience for all guests, ensuring every visitor to our park has a great time with memories that last a lifetime.

Key Responsibilities
Lead a large Activities, Leisure, Entertainment and Retail Team to deliver an outstanding guest experience. Ensure all Health & Safety Requirements are met, risks identified, and solutions put in place.

Monitors the P&L and takes action to deliver the contribution target and budgeted costs. Actively manages the ordering and control of stock. Ensures the department uses workforce tools to deliver wages in line with budget.

Leads, plans and manages the day to day activity and entertainment programme for guests. Ensures first class retail standards in all shops, arcade, vending, and gifting outlets. Seeks and responds to guest feedback, monitors Advocacy and NPS scores and responds quickly to address areas for improvement.

Develops a high performing team through coaching and training. Ensures all team have the relevant qualifications and receive the necessary training.
Identifies talent and builds succession plans. Ensures all new team members receive an engaging 90 day induction and have clear goals set and effective performance reviews.
Focused on team engagement and retention. Identifies areas of concern and implements necessary actions.

Expertise
Requires High level of expertise in Activities, Leisure and Entertainment
Requires expert understanding of related legislation