Junior Business Analyst - 6 month FTC

21 Jul 2021
18 Aug 2021
Job Title
IT Director
Contract Type
Full Time
Company Description

Informa is a leading international events, intelligence and scholarly research group. Listed on the London Stock Exchange and a member of the FTSE 100, Informa has over 11,000 colleagues working in more than 30 countries.

At Informa Tech, we believe that technology innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry.

Our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world–class research, training, events, and media.

We sit at the heart of the tech community with specialisms in emerging tech/AI, enterprise IT, cyber security, service providers/NextG, critical communications, media & entertainment and marketing technology.

Leveraging over 100 trusted brands, we offer an unrivalled global networking community and platform for technologists and innovators to be inspired and reach their full potential.

We are recruiting for a Business Analyst for the Project Management and Performance team who will be based in London.

Job Description

Role Purpose

Develop methodologies and implement frameworks to measure the quality and performance of content. Ongoing reporting on performance and improvements in Content Operations and wider Informa Tech.

Key Areas of Responsibility & Accountability

Contact for quality assurance and business analysis processes and the keeper of best practices in this area. Assist colleagues on the proper engagement with such processes.

Work alongside Head of Project Management & Performance and research colleagues to continuously evolve and refine related business and operational processes to optimize quality, timeliness, efficiency, and cost effectiveness of research execution and delivery.

Assist colleagues on the proper engagement with the research workflow process and other related processes such as Editing & Publishing, Penang and India Research Operations etc.

Develop and implement robust and transparent methodologies to measure, monitor and report on the quality of content at multiple stages of the research workflow process.

Support successful, on–time delivery of syndicated and consulting research projects across sectors.

Develop and implement research quality frameworks, including timeliness of delivery, to identify areas requiring improvements and propose how these should be addressed.

Develop and implement revenue & margin framework to identify areas of underperformance.

Continuously measure and report on key KPIs, business modelling and forecasting. Work alongside Head of Project Management & Performance to design a reporting schedule for quality and performance initiatives.

Develop and implement decision matrices to determine more efficient and effective means of delivering high–quality syndicated research and consulting.

Act as the support contact, working alongside Head of Project Management & Performance and Project Coordinator for managing 3rd party relationships, including contractors, data sources, and budgets.

What you will produce

Key operational metrics, KPI, and business analysis reports to aid in continuous improvement initiatives

Documentation of methodologies, assumptions, procedures, and processes of initiatives undertaken by the Project Management and Performance team

Annual operations strategic plans across pillars

Develop relationships with key stakeholders within and outside Informa Tech

Ad hoc quality and performance reporting for senior business stakeholders


Experience & Qualifications

2+ years of experience as a Business Analyst

Strong experience with quality assurance, KPI development and business analysis methodologies, processes and tools

Strong experience in the technology market intelligence business including in–depth knowledge of research processes and methodologies

Good knowledge of operational and business processes that can help deliver market intelligence on a high–quality, efficient, and cost–effective basis

Solid quantitative and analytical skills

Experience in the design and implementation of business processes

Strong collaboration and communication skills written, and verbal

Data visualization and presentation skills

Comfortable interacting with senior stakeholders and have the ability to explain complex concepts to varied audience with different expectations

Tech savvy, willingness to adopt and embrace new technologies.

Experience in managing project activity, ability to prioritise and manage time efficiently

Advanced Excel skills essential

Knowledge of Salesforce, Tableau, Power Query, VBA, SQL and/or Python desired

Additional Information

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, colour, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, citizenship, or other protected characteristics under local law

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