Head of Key Account Management
A national Logistics Giant is recruiting a Head of Key Account Management to join their commercial leadership team in the East Midlands area.
The Head of Key Account Management will have a number of management level reports who are ultimately responsible for the strategic development, relationship and profitability of group's client accounts.
Key Responsibilities:
Manage and lead a team of Commercial Managers.
Ensure consistency of approach for those customers who also use the services provided by other group organisations.
Lead and develop strategic projects internally and externally.
Manage and maintain customer relationships at senior level.
Lead customer contract negotiations from initiation through to signed Contract.
Preparation of formal tender responses where appropriate.
Lead "Top to Top" quarterly meetings with the Top 20 customers.
Support Commercial Director with new business and strategic account negotiations.
Management and maintenance of sensitive commercial data and Contract Compliance.
Working across multiple internal departments – Develop and support the execution of individual customer strategies.
High levels of commercial awareness and capability to undertake SWOT analysis.
Ensure the delivery of the financial KPIs in relation to volume, sales, profit through a joint company and client business plan and collaborative forecasting.
Be a leader for Continuous Improvement both within the group and support Customer continuous improvement projects.
Manage group's commercial marketing requirements with the support of the Group Marketing team.
Provide escalation support for general commercial / financial concerns.
Delivery of the customer revenue budget.
Delivery of the departmental cost centre budget.
The ideal candidate for the Head of Key Account Management role will have the following skills and experience:
Capability to operate at a senior leadership level.
Experience of managing contract logistics accounts would be highly desirable.
Commercial experience within a 3PL set up.
Experience of selling logistics solutions.
Experience of leading high profile key accounts.
Efficient time management in order to meet tight deadlines.
Experience of managing stakeholders at all levels both internally and externally.
Able to work as part of a team or individually.
Professional, approachable and helpful when communicating with clients and colleagues.
Analytical and Strategic.
A Strong Negotiator.
Strong operational understanding and experience.
Experience with the understanding of supplier / customer Contracts
Experience of TUPE an advantage
The Head of Key Account Management will have a number of management level reports who are ultimately responsible for the strategic development, relationship and profitability of group's client accounts.
Key Responsibilities:
Manage and lead a team of Commercial Managers.
Ensure consistency of approach for those customers who also use the services provided by other group organisations.
Lead and develop strategic projects internally and externally.
Manage and maintain customer relationships at senior level.
Lead customer contract negotiations from initiation through to signed Contract.
Preparation of formal tender responses where appropriate.
Lead "Top to Top" quarterly meetings with the Top 20 customers.
Support Commercial Director with new business and strategic account negotiations.
Management and maintenance of sensitive commercial data and Contract Compliance.
Working across multiple internal departments – Develop and support the execution of individual customer strategies.
High levels of commercial awareness and capability to undertake SWOT analysis.
Ensure the delivery of the financial KPIs in relation to volume, sales, profit through a joint company and client business plan and collaborative forecasting.
Be a leader for Continuous Improvement both within the group and support Customer continuous improvement projects.
Manage group's commercial marketing requirements with the support of the Group Marketing team.
Provide escalation support for general commercial / financial concerns.
Delivery of the customer revenue budget.
Delivery of the departmental cost centre budget.
The ideal candidate for the Head of Key Account Management role will have the following skills and experience:
Capability to operate at a senior leadership level.
Experience of managing contract logistics accounts would be highly desirable.
Commercial experience within a 3PL set up.
Experience of selling logistics solutions.
Experience of leading high profile key accounts.
Efficient time management in order to meet tight deadlines.
Experience of managing stakeholders at all levels both internally and externally.
Able to work as part of a team or individually.
Professional, approachable and helpful when communicating with clients and colleagues.
Analytical and Strategic.
A Strong Negotiator.
Strong operational understanding and experience.
Experience with the understanding of supplier / customer Contracts
Experience of TUPE an advantage
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