Head of Property Repairs
Orbit is a fantastic business and one that's really going places.
Orbit was formed in 1967 with the aim of providing good–quality housing for people who would otherwise not be able to afford to buy their own home.
Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.
Your role at Orbit.
It takes an exceptional person to work in a place that strives for excellence, demands courage and pushes boundaries to get the right service for our customers. Is that you?
Within our multi award winning department we look after 46,000 homes across a geography covering the Midlands, South and East of the UK. With over 100,000 residents living in our properties, we manage a network of contractors that deliver over 120,000 repairs, 50,000 servicing checks and deliver of GBP40m of investment into our homes every year. However, we do not intend to stand still and have targeted our responsive repairs service as next in line for transformative change.
The Head of Property Repairs will therefore, play a major part in the transformation of our responsive repairs service as set out in our new corporate strategy 'Orbit 2025'. The postholder will strategically develop and operationally drive the delivery of a new customer–centric, right first time, value for money service, also creating a continuous improvement culture that keeps the service fit for future purpose.
The role is also part of a wider Property Operations senior management team (SMT) and as such, will regularly be required to support the development of cross–functional strategies and operational plans. This will include the development of strong and effective relationships both within Property Operations and across the wider Orbit family. Implementing specific corporate initiatives and representing the team/organisation externally, will also be a feature of the role.
The Head of Property Repairs will ensure that services are delivered within a robust control environment, ensuring compliance with policy, procedure and regulatory standards and lead the effective management of people and financial resources to ensure that the service achieves and maintains value for money.
What will help you make a difference.
You will be educated to degree level or equivalent, alternatively hold a relevant professional qualification (RICS, MCIOB or similar) and be able to demonstrate extensive experience and knowledge in a relevant role.
You will demonstrate first class knowledge of leading responsive repairs services within a housing setting, to include contract delivery, regulation, legislation and best practice with evidence of leading successful transformational and business change initiatives within a customer facing environment.
You will have experience managing internal and external stakeholders, partners, and contractors with the ability to engage, influence and steer commercial, operational, and strategic decisions with proven results.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex–services professionals to consider career opportunities at Orbit.
Why Orbit?
Rewarding your contribution.
For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.
Some of our core benefits include:
* Car allowance GBP5,400
* Group bonus potential up to 15% of salary
* 27 days annual leave plus bank holidays and the "Orbit day"
* Private medical insurance
* Excellent contributory pension scheme
* Life assurance
* A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Our culture and purpose.
We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.
We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.
At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.
Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
Work for Orbit. Believe in people.
We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Application deadline: 4 July 2021
Orbit was formed in 1967 with the aim of providing good–quality housing for people who would otherwise not be able to afford to buy their own home.
Over 50 years later, we're one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.
Your role at Orbit.
It takes an exceptional person to work in a place that strives for excellence, demands courage and pushes boundaries to get the right service for our customers. Is that you?
Within our multi award winning department we look after 46,000 homes across a geography covering the Midlands, South and East of the UK. With over 100,000 residents living in our properties, we manage a network of contractors that deliver over 120,000 repairs, 50,000 servicing checks and deliver of GBP40m of investment into our homes every year. However, we do not intend to stand still and have targeted our responsive repairs service as next in line for transformative change.
The Head of Property Repairs will therefore, play a major part in the transformation of our responsive repairs service as set out in our new corporate strategy 'Orbit 2025'. The postholder will strategically develop and operationally drive the delivery of a new customer–centric, right first time, value for money service, also creating a continuous improvement culture that keeps the service fit for future purpose.
The role is also part of a wider Property Operations senior management team (SMT) and as such, will regularly be required to support the development of cross–functional strategies and operational plans. This will include the development of strong and effective relationships both within Property Operations and across the wider Orbit family. Implementing specific corporate initiatives and representing the team/organisation externally, will also be a feature of the role.
The Head of Property Repairs will ensure that services are delivered within a robust control environment, ensuring compliance with policy, procedure and regulatory standards and lead the effective management of people and financial resources to ensure that the service achieves and maintains value for money.
What will help you make a difference.
You will be educated to degree level or equivalent, alternatively hold a relevant professional qualification (RICS, MCIOB or similar) and be able to demonstrate extensive experience and knowledge in a relevant role.
You will demonstrate first class knowledge of leading responsive repairs services within a housing setting, to include contract delivery, regulation, legislation and best practice with evidence of leading successful transformational and business change initiatives within a customer facing environment.
You will have experience managing internal and external stakeholders, partners, and contractors with the ability to engage, influence and steer commercial, operational, and strategic decisions with proven results.
We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability. As part of our Armed Forces Covenant commitment, we welcome ex–services professionals to consider career opportunities at Orbit.
Why Orbit?
Rewarding your contribution.
For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.
Some of our core benefits include:
* Car allowance GBP5,400
* Group bonus potential up to 15% of salary
* 27 days annual leave plus bank holidays and the "Orbit day"
* Private medical insurance
* Excellent contributory pension scheme
* Life assurance
* A great pick and mix of flexible benefits including the option to buy and sell holiday and much more
Our culture and purpose.
We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.
We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.
At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.
Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.
Work for Orbit. Believe in people.
We have so much more that we'd like to share with you so please submit your CV demonstrating the value you could bring to Orbit.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
Application deadline: 4 July 2021
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