Client Director

27 May 2021
24 Jun 2021
Job Title
Associate Director
Contract Type
Full Time
ResponsibilitiesClient Director (Stockton, UK)

We're hiring!

Aon are currently recruiting a Client Director to join our Advisory team in either Stockton or alternatively Newcastle.

The primary responsibility of the role is to take on the role of Client Director for a portfolio of clients, identifying Client's risk needs and utilising the best of Aon's wider offering to design and deliver a profitable Scope of Service Agreement and act as the senior contact between certain clients and Corporate, supporting less experienced Client Managers.

Our Aon Advisory business provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be a mid–market company, requiring bespoke insurance programmes and associated risk management and risk transfer services.

About the Role

As a Client Director some of your key responsibilities will involve;

Identify each client's service requirements and manage the client service team to ensure service meets agree standards.
Manage client expectations: keeping them informed of progress and communicating with them as appropriate, and taking appropriate and timely action to identify and correct problems.
Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients through Client Promise, issuing meeting minutes promptly after meetings.
Maintain client files in accordance with agreed procedures, keeping records complete, accurate and up to date.
Assist the Client Management team to achieve the annual revenue target for clients in their location
Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools
Act as senior relationship manager for designated clients, co–ordinating client relationship management across the whole of Aon. Build senior level relationships within their Clients
Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits
People Management
Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring.
Attract, develop and retain talented individuals in line with business plans.
Work with the Commercial Insurance leadership team to develop a working environment where people are positive, motivated and enthusiastic.
Work with the leadership team to improve key 'cultural' characteristics of the overall corporate business: enthusiasm, client focus, innovation, accountability
Where there is line management responsibility: Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
Wider development contribution
Contribute to the development of strategy through the Area leadership team
Liaise with other team managers and line management to ensure effective working relationships between the Client Management, Broking and Client Service teams, so that together they drive revenue and profit growth

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