Customer Service Partner - Entry Level

Job Title: Customer Partner – Entry Level

Location: Caerphilly

Salary: Competitive + Benefits – Please advise desired salary upon application

Job type: Permanent, Full time

Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds.

The Role

We are currently looking for a Customer Partner to support setting up new claims and managing a general customer focus within our property underground services. Using great communication, both verbally and written, you will be able to communicate to customers and peers from all levels and all walks of life. Working together as part of a team, you will focus on common goals, being supportive and proactive at all times.

Key Responsibilities:

Ensure on a daily basis that all new instructions are accepted/actioned
All departmental emails are read and actioned accordingly
Work closely with the team, providing support/assistance where required.
Work to achieve all KPI's and delivery of first class service
Develop a focused culture of continual improvement where people develop and contribute to achieving KPI and business goals & also improving the customer journey of a claim
Liaise with other departments and external clients to ensure customer satisfaction and improvement of processes and procedures
Report any issues or complaints to the appropriate escalation point
Answering the telephone, assist with enquiries, relay messages both verbally and written
Update and maintain client files whilst maintaining confidentiality.
Any other duties as may be required or requested of you both within your teamThe Candidate:

Excellent interpersonal skills
Computer literate (ideally in Microsoft Office)
Ability and willingness to learn
Can work with colleagues within a team(s) to support the activities of the business
Able to start and complete activities when expected
Can evaluate facts and recommend decisions
Good communication skills
Organisational skillsKnowledge Required:

Knowledge of customer service handling
Data Protection legislation
Knowledge and understanding of insurance preferred
Knowledge and understanding of drainage preferred
Diary management
Geographical knowledgePlease click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the relevant experience or job titles of; Customer Service, Account Manager, Account Executive, Customer Support, Customer Excellence, Customer Relations, Relationship Executive may also be considered for this role