Head of NNDR, Recovery and Enforcement

06 May 2021
03 Jun 2021
Job Title
Public Sector
Contract Type
Full Time
Are you a visionary leader, able to give clear direction to a team, with confidence and conviction, who thrives on change and improvement and able to work across boundaries and find solutions?

Here at West Suffolk Council we have a fantastic opportunity for an enthusiastic, confident and solutions focused Head of NNDR, Recovery and Enforcement to join our team based in Thetford. You will join us on a full time, permanent basis, working 37 hours per week, and in return you will receive a competitive salary of GBP54,613 rising to GBP61,616 per annum plus benefits package.

West Suffolk work collaboratively with other local authorities in Suffolk and Norfolk to form the Anglia Revenues Partnership (ARP). Taking the very best from each partner to deliver the best services, the ARP is able to focus staff in becoming experts in their field to enhance the "Customer Journey" using digital services and automation.

Our Head of NNDR, Recovery and Enforcement will work closely with the Senior Management Team and the Head of the Anglia Revenues Partnership (ARP) in the administration of Revenues and Benefits services for five councils: Breckland Council, West Suffolk Council, East Cambridgeshire District Council, Fenland District Council and East Suffolk Council. You will also be required to work across all four offices including March, Lowestoft and Melton and attend council meetings at any of the five councils' premises.

What we are looking for in our ideal Head of NNDR, Recovery and Enforcement:

You will be instrumental in driving forward key priorities for Council Tax Recovery, National Non–Domestic Rates, Enforcement (including in–house Enforcement Agency, and Fraud and Compliance), and Housing Benefit Overpayment strategy on behalf of the partners and providing sound advice regarding the effective management of resources to facilitate outputs. You will have proven experience of managing change and transforming services, focused on developing and improving service delivery, customer journey and programme management.

A strong and effective communicator, you will be responsible for providing effective leadership and operational management to the team, ensuring that staff adopt the values and expected behaviours of ARP and deliver a high–performance culture.

An appropriate qualification such as IRRV and management qualification or well–established management experience is essential. Project management qualification would be an advantage.

What can we offer our Head of NNDR, Recovery and Enforcement?

In return, we can offer you a fascinating, dynamic, supported and always interesting workplace with a successful partnership of Councils. In addition, our benefits package includes a generous pension scheme, good annual leave and leave purchase scheme, flexible agile working arrangements, learning and development opportunities, wellbeing initiatives and discounts on supermarkets and high street shops, cashback on holidays, cycle to work scheme and money off household bills and much more.

Closing date: 10am 7th June 2021

Assessment centre date: Week commencing 14th June 2021

If this is a challenge that you are interested in, we would like to hear from you! Click 'apply' today to become our Head of NNDR, Recovery and Enforcement

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