Director of Independence & Wellbeing

Director of Independence & Wellbeing

Salary: GBPCompetitive
Job Type: Full Time, Permanent
Location: South Manchester
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Executive Director Customer Services – you will provide strategic leadership and vision for our Independence & Wellbeing Services. Your portfolio of responsibilities is both varied and wide ranging, and encompasses the direct provision of support services to vulnerable groups in both specialist accommodation and tenancy support models; working in partnership with a range of specialist care and support agencies; and meeting the housing and support needs of older people through the work of our Independent Living Services. In addition you will be the strategic lead and champion for safeguarding across Great Places, and be responsible for our work as the accountable body for the GM Housing First national pilot scheme. In April 2020 Equity HA became part of Great Places and you will lead on improvement activity which forms part of a wider integration programme.

You will lead a department that works within a clear Service Delivery Framework. You will be passionate about ensuring that customer needs are met and set a high performing culture that embeds our ways of working. You will promote collaboration with internal and external partners and drive Great Places ambitions for digital transformation and service development. In Greater Manchester in particular you will help influence and shape the wider health and housing workplan alongside wider stakeholders and partners.

Leading our Department of Independence & Wellbeing is hugely rewarding, but inevitably both challenging and multi– dimensional – with customer, colleague, asset, financial and other strategic considerations. As a Director of Great Places you will work in a collaborative way with your peers and the Executive team in leading the development of Great Places Housing Group to provide quality homes and services and to achieving its corporate goals and ambitions.

About You:

You will have relevant professional qualifications/ memberships (Institute of Customer Service qualification, CIH qualification) and be educated to degree level and/ or have relevant experience.

• Experience of leading support and care services at a senior level in a housing management environment with a proven ability of delivering a high standard of customer service.
• Experienced in managing and promoting the use of a strengths based approach;
• Experience of presenting reports and significant issues to Boards and Senior Leadership Teams
• The ability to motivate, inspire and influence a diverse and dispersed workforce by example and persuasion in a high–pressured environment and promote a one–team approach.
• Ability to analyse and interpret data and business intelligence to make informed and balanced service delivery decisions.
• Proven track record of successful partnership working with both internal and external stakeholders
• Proven relationship builder and influencer with stake holders
• Working understanding of Welfare Reform, the impact on customers and practical steps to mitigate this.
• Understanding of the health and social care agenda, commissioning priorities and Social Inclusion issues such as Digital Inclusion, Financial inclusion, Employment and Skills, Health and Wellbeing etc.
• The ability to develop, and project, a positive image of Great Places through interpersonal, written and verbal communication skills to a wide range of audiences.
• Ability to complete tasks in an accurate and timely manner when working under pressure and maintain attention to detail.
• Use of the relevant range of Microsoft Office applications and experience of using a range of ICT systems relevant to the contact centre environment, and an understanding of relevant emerging technologies and their application in the contact centre environment.
• Full driving license

About our company:

Great Places Housing Group is not your average housing association. We are a forward–thinking, profit–for–purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.

Our work doesn't stop at our customers' front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

Please note, this role requires an enhanced DBS check.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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