Head of Client Services
Head of Client Services
Full Time
Liverpool Based or Remote Salary Depending on Experience.
Are you an Account Director ready to make your next move? Do you have experience in the eCommerce & Digital Marketing industry? Do you love building relationships with clients?
Due to exciting growth we are now looking for a Head of Client Services to join our Management team in this strategic, client–facing role. This is a newly created role, so the successful candidate will have an opportunity to really make it their own and make a significant impact on the future and growth of the agency. It would be perfect for someone who feels ready to take that step up from an Account role!
Velstar is a Shopify Plus agency, and we partner with brands to help them grow, we also do the same with our people!
Here at Velstar, we don't just make websites, we create exceptional digital experiences that consumers love. Our team of designers, developers, strategists and creators work together to push brands to the next level. From Platform Migration, User Experience & User Interface Design, to Digital Marketing, we have a proven track record when it comes to delivering outstanding ecommerce solutions and driving sales for our clients.
We're based in Liverpool but as the recent world has taught us location shouldn't limit us, so we're open to candidates who wish to work remotely too.
Want to work with us? You're in good company! The Role
Reporting directly to the CEO you'll be responsible for building up the client services department including processes and success metrics. You'll work with the CEO and Operations Director to build a strategy that aligns with our ambitious growth plans.
You'll be fully responsible for ensuring our clients received the very best service end to end as well as being aware of the full suite of services Velstar can offer, and can build long term relationships with us.
You'll also be part of the pitch teams ensuring we dissect and respond to briefs accurately, timely and successfully.
You
You'll have an excellent understanding of e–commerce and digital marketing and be able to demonstrate a strong history of success in this industry.
Naturally with this role, you'll thrive on building relationships and also be able to handle challenges that might come your way.
You'll be an excellent self starter and also brilliant working in a team as you'll be liaising closely with the project teams to ensure successful delivery.
You'll have a finger on the pulse mentality always staying on top of industry trends, new tools, apps, etc so that you can share with our clients to help them succeed.
Overall you'll be hungry to succeed, as this role is key to Velstar's growth plans so if you're looking for a role that is fast paced, varied and brings new learnings every day, this would be perfect for you!
Us
We're a talented team of industry leading professionals who are innovative, passionate, adaptable and commercially focussed and above all know how to have fun!
We partner with brands across various retail vertices including fashion, health and wellbeing and lifestyle. Avon, Finlay & Co, Cosatto, Bonners Music, Santo Remedio, and many more global brands all trust us to scale with Shopify Plus.
What's more, we work with some of the best technology partners in the industry, including Klarna, Klaviyo, Klevu, Nosto, Gorgias, Yotpo, Recharge and LoyaltyLion and more, to help our clients stay one step ahead of their competitors.
Following an acquisition at the end of last year, we have some highly exciting plans for growth, venturing further into international markets and want the very best talent to join us to be part of our journey.
In return we offer
28 days Holiday (inc Stats) rising 1 day per year of service up to maximum of 33 days. Regular work socials (COVID permitting of course!)
Supportive working environment.
Pension Scheme.
Personal development and growth plan with training budget and mentorship. Macbook.
Incentive Scheme.
You'll be reporting directly to the CEO working with a talented team who will be supporting you all the way.
Velstar is an equal opportunities employer.
Job Types: Full–time, Permanent
By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible
Full Time
Liverpool Based or Remote Salary Depending on Experience.
Are you an Account Director ready to make your next move? Do you have experience in the eCommerce & Digital Marketing industry? Do you love building relationships with clients?
Due to exciting growth we are now looking for a Head of Client Services to join our Management team in this strategic, client–facing role. This is a newly created role, so the successful candidate will have an opportunity to really make it their own and make a significant impact on the future and growth of the agency. It would be perfect for someone who feels ready to take that step up from an Account role!
Velstar is a Shopify Plus agency, and we partner with brands to help them grow, we also do the same with our people!
Here at Velstar, we don't just make websites, we create exceptional digital experiences that consumers love. Our team of designers, developers, strategists and creators work together to push brands to the next level. From Platform Migration, User Experience & User Interface Design, to Digital Marketing, we have a proven track record when it comes to delivering outstanding ecommerce solutions and driving sales for our clients.
We're based in Liverpool but as the recent world has taught us location shouldn't limit us, so we're open to candidates who wish to work remotely too.
Want to work with us? You're in good company! The Role
Reporting directly to the CEO you'll be responsible for building up the client services department including processes and success metrics. You'll work with the CEO and Operations Director to build a strategy that aligns with our ambitious growth plans.
You'll be fully responsible for ensuring our clients received the very best service end to end as well as being aware of the full suite of services Velstar can offer, and can build long term relationships with us.
You'll also be part of the pitch teams ensuring we dissect and respond to briefs accurately, timely and successfully.
You
You'll have an excellent understanding of e–commerce and digital marketing and be able to demonstrate a strong history of success in this industry.
Naturally with this role, you'll thrive on building relationships and also be able to handle challenges that might come your way.
You'll be an excellent self starter and also brilliant working in a team as you'll be liaising closely with the project teams to ensure successful delivery.
You'll have a finger on the pulse mentality always staying on top of industry trends, new tools, apps, etc so that you can share with our clients to help them succeed.
Overall you'll be hungry to succeed, as this role is key to Velstar's growth plans so if you're looking for a role that is fast paced, varied and brings new learnings every day, this would be perfect for you!
Us
We're a talented team of industry leading professionals who are innovative, passionate, adaptable and commercially focussed and above all know how to have fun!
We partner with brands across various retail vertices including fashion, health and wellbeing and lifestyle. Avon, Finlay & Co, Cosatto, Bonners Music, Santo Remedio, and many more global brands all trust us to scale with Shopify Plus.
What's more, we work with some of the best technology partners in the industry, including Klarna, Klaviyo, Klevu, Nosto, Gorgias, Yotpo, Recharge and LoyaltyLion and more, to help our clients stay one step ahead of their competitors.
Following an acquisition at the end of last year, we have some highly exciting plans for growth, venturing further into international markets and want the very best talent to join us to be part of our journey.
In return we offer
28 days Holiday (inc Stats) rising 1 day per year of service up to maximum of 33 days. Regular work socials (COVID permitting of course!)
Supportive working environment.
Pension Scheme.
Personal development and growth plan with training budget and mentorship. Macbook.
Incentive Scheme.
You'll be reporting directly to the CEO working with a talented team who will be supporting you all the way.
Velstar is an equal opportunities employer.
Job Types: Full–time, Permanent
By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible
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