Vice President, Client Services
- Recruiter
- Confidential
- Location
-
Bracknell
South East EnglandUnited Kingdom
- Salary
- Competitive
- Posted
- 10 Feb 2021
- Closes
- 10 Mar 2021
- Job Title
- Chief Executive Officer
- Category
- Executive and Director
- Contract Type
- Permanent
- Hours
- Full Time
Snow Software is looking for an energetic, creative, and experienced leader to provide strategic and operational leadership for our Client Services divisions.
As the leader of our talented and fast–growing teams, you will be responsible for engaging and championing key stakeholder relationships and driving customer adoption and value realization across our accounts. You will inspire your team to help customers adopt Snow Software technology while helping to promote new ways to work within their own organizations.
Reporting to the CRO, the Vice President of Client Services will be responsible for all commercial and technical aspects of our accounts, and you will partner with Snow Software Sales Leaders to create industry–focused playbooks across our global customer base.
Your primary strategic objective will be to develop the right focus and balance of Customer Success and Professional Services for customer delivery, value realization, adoption, and utilization of Snow Software technology by building awesome relationships and driving lifetime value realization.
* Lead and own Customer Success and Professional Services' P&L responsibility and deliver on ambitious annual growth targets.
* Develop new and creative approaches to ensure that customers love our technology and can easily prove the value.
* Build a well–oiled machine between the professional services, customer success, and sales teams to produce one customer experience from implementation to expansion and renewal.
* Demonstrate and exercise knowledge of project management with detailed project tracking tools and processes.
* Create successful conditions for customer growth and expansion through project delivery and high customer satisfaction scorecard.
* Create a playbook and cadence for all aspects of delivery and customer success and continue to refine value–based metrics and scorecards which allow for a fast and predictable snapshot of account health.
* Scale the Customer Success & Professional Services teams through employee experience, recruitment, training, and development
As the leader of our talented and fast–growing teams, you will be responsible for engaging and championing key stakeholder relationships and driving customer adoption and value realization across our accounts. You will inspire your team to help customers adopt Snow Software technology while helping to promote new ways to work within their own organizations.
Reporting to the CRO, the Vice President of Client Services will be responsible for all commercial and technical aspects of our accounts, and you will partner with Snow Software Sales Leaders to create industry–focused playbooks across our global customer base.
Your primary strategic objective will be to develop the right focus and balance of Customer Success and Professional Services for customer delivery, value realization, adoption, and utilization of Snow Software technology by building awesome relationships and driving lifetime value realization.
* Lead and own Customer Success and Professional Services' P&L responsibility and deliver on ambitious annual growth targets.
* Develop new and creative approaches to ensure that customers love our technology and can easily prove the value.
* Build a well–oiled machine between the professional services, customer success, and sales teams to produce one customer experience from implementation to expansion and renewal.
* Demonstrate and exercise knowledge of project management with detailed project tracking tools and processes.
* Create successful conditions for customer growth and expansion through project delivery and high customer satisfaction scorecard.
* Create a playbook and cadence for all aspects of delivery and customer success and continue to refine value–based metrics and scorecards which allow for a fast and predictable snapshot of account health.
* Scale the Customer Success & Professional Services teams through employee experience, recruitment, training, and development
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