Chief Operating Officer

23 Dec 2020
20 Jan 2021
Job Title
Contract Type
Full Time
We are currently working with a growing online property company looking for a Chief Operating Officer to overhaul the commercial performance of the business by improving end–to–end conversion of the customer funnel, coaching their people, overhauling operations, processes, systems, and finding new routes of monetisation.
Applicants should have clear and definable experience in building a business through delegation and innovation with an understanding of understanding of the residential sale process and property.

COMPANY TYPE: Property Company
HOURS: Monday to Friday 09:00 – 18:00
SALARY: OTE up to GBP150,000 (upwards flexibility depending upon experience)
LOCATION: West End, London
CULTURE: Professional, motivated, corporate yet friendly atmosphere with a buzzy vibe – this is a new role designed to bring the company to the next level
BENEFITS: Pension Scheme, Annual bonus, Holiday pay, flexible working hours, team incentives, friendly environment, etc.


* Form a clear view of how our customers interact through the purchase journey
* Identify weaknesses and make recommendations for changes in operations
* Provide actionable insights from commercial analysis and data–modelling to help teams around the company deliver improved results
* Develop daily, weekly, monthly and quarterly KPI reports
* Ensuring the most efficient CPA is achieved and maximise revenue
* Set out a clear, numbers–backed strategy to improve business performance
* Create specific, controllable tactics / plans to deliver against this strategy
* Prioritise these plans according to business need and deliver them
* Develop operational routes to direct customers into the right product
* Implementation
* Oversee 3rd party suppliers across a range of operational requirements (diallers, document solutions, case management systems, customer service interfaces, etc)
* Drive productivity by simplifying and automating processes
* Managing day to day activity across all teams
* Set and drive adherence to the customer journey processes
* Create and maintain forecasting quality & integrity
* Build solid stakeholder relationships with all colleagues across the business
* Support teams around the business creating proposals for new activity plans
* Provide market insights and act as a trusted advisor, sharing knowledge and best practice across the teams

Candidate Profile:
* Professional with relevant experience in the property market, within auction providers or estate agencies or similar
* Exceptional understanding of the residential sale process
* Experienced in both managing and growing a team
* Able to work under pressure and exceed targets
* A clear, concise and honest communicator, able to bring insights and recommendations to a range of people
* A hands–on problem–solver who can spot opportunity and make it happen
* A clear track record of adding business value through innovation and optimisation
* Able to work with team members and bring them onside during periods of change
* Adept at working alongside specialist colleagues across a range of departments
* Personable and diplomatic, but willing to promote and defend own views
* Strong work ethic, willingness to go above and beyond
* Track record of meeting challenging commercial targets

Advertised by OA Executive. Please note that due to a high volume of response OA receive; only successful candidates will be contacted for the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website