HR Business Partner

Who we are?

We are a financially strong, European regulated business operating in five different geographies, with over 9 million customer accounts, delivering strong financial returns. Our Purpose – building better financial futures.

The role

We have an exciting immediate vacancy for a HR Business Partner – This role will be based in our Glasgow office combined with home working (with occasional travel). We require an experienced HRBP to become an integral member of our team. You will partner with client groups in Glasgow and Ireland but will also have ownership for key people projects, policies and procedures delivering these across the UK.

You will have experience working within a Contact Centre environment as a HRBP ideally within the financial services sector or a regulated environment. Be confident to work collaboratively with stakeholders at all levels and thrive working in an entrepreneurial environment which is investing in people capabilities.

You will be result focussed, flexible and driven to work in a business that puts clients and people at the heart of what you do by working collaboratively with other HR colleagues and contribute to the development of the wider HR strategy.

You will partner with key stakeholders and leaders across assigned business units to achieve business priorities, using data to provide insight into key trends and areas for improvement. You will manage complex employee relations issues, building management capability and ownership and lead HR projects/ initiatives to deliver high engagement, retention and customer focus. The role will support our Operational areas which includes Customer Contact Centres.

This role requires the individual to take a hands–on approach working with other HR colleagues to support the process by creating, embedding and advising on key policies and procedures, in line with legislative and regulatory changes.

Skills we're looking for

Strong experience as a HR generalist

Experience in coaching leaders at all levels

Previous experience as a HR Business Partner within Contact Centre environments

Experience of dealing with a high case load and multiple priorities concurrently

Superb communication, interpersonal and influencing skills with the ability to build effective and long–lasting relationships

CIPD qualified Level 5 and/ or demonstrably qualified by experience

Experience of working in a regulated environment (desirable) and knowledge of risk frameworks

Experience of working in a fast paced and ever–changing organisation would be an advantage

Good knowledge and use of Microsoft packages e.g. word, excel to interpret HR information

What we can offer you

We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package.

Share Incentive Plan

25 Days holiday rising to 30 days (plus opportunity to buy/sell)

Pension Scheme – company matching up to 5%

Life Assurance 4 x salary

Private medical insurance / Health plans

Income protection

Employee assistance program

Cycle to work scheme / Gym Flex / Gadget scheme

Home working policy

Please note – we are an equal opportunities employer and FCA regulated company – we will conduct credit, fraud, criminal record and 5–year reference checks as part of our pre–employment screening.

Note to Recruitment Agencies?

Arrow Global Group currently operates a PSL for all permanent, contract and temporary recruitment across all areas of the business within the group.

As such, we would ask that agencies refrain from making contact with any of our Arrow colleagues and that no CVs are submitted to colleagues across the group. If you would like to be considered for Preferred Supplier status, please send a brief introduction to your business to . Clearly stating in the Header of your email your company name and the discipline(s) that you specialise in. Your email will then be kept on file for consideration should we review our incumbent PSL's. Thank you for your interest and Co?operation